Everything Auto in Watauga

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comments 5

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  Becky Madden

  :: 25 May 2018 17:37:56

  I had to give a star in order for this to be posted; otherwise I would give a negative! Do not use this shop!! Although we have been using this repair shop for a few years, I will NEVER go back. Earlier this week, I took my car in for a simple alignment after noticing a negative camber issue with the driver's rear tire. Upon arrival, I was told it by Tod was not going to be a simple alignment fix even before the car was put on the alignment machine. After further discussion, I was told he would need to charge me for the alignment in order to take the measurements but that would tell them where the issue lies and then we would start on resolving the reason the alignment was out. I consented (trusting in this place). After over an hour, I was shown a printout showing the measurements. I was then told my car did not have a camber adjustment (true but does NOT mean an adjustment cannot be made in order to set the tire in correct alignment) and there was no way to fix this without doing more research. I was then asked how long I had owned the car and did I know this car had been wrecked down the length of the driver's side? No... Tod then proceeds to tell me the paint job pattern was different from the driver's side to the passenger side (no it isn't) and therefore, the alignment would not be done since there had been a major impact causing the alignment to be out. I was however still responsible for the charge for the alignment of $95 but no adjustments made. The following day, Tod calls me telling me he had spoken with KIA and based on the information given, would need my car for a few more hours to take some more measurements to determine what was bent - mostly likely the strut or the frame. This would cost an additional $180 for his time of approximately 2 hours. I said I would get back with him. I then called another shop and scheduled an alignment for the following day since we wanted a second opinion prior to spending that much more money. The second shop spent 40 min correcting my alignment saying there were only minor adjustments needed. The printout showed all within specs and no issues noted for tire wear or indications the car had ever had an accident. I returned to Everything Auto to talk with Tod about a refund (new printout in hand) but he simply told me he was going to need my car for a few more hours to do the measurements over. When I relayed this to my husband, he called and asked to speak to the owner (Tod had answered the phone). Tod's response was "In regards to what?" My husband simply repeated his question, not feeling it necessary to discuss with any one else. Tod repeated his question again of what the call was regarding. After a few more rounds of not giving my husband any information, Tod finally admits he is the owner. When my husband asked him why he didn't just say this in the first place, Tod's answer was because he didn't know who he was and why he was calling. The call was heated but again Tod tells my husband he will not do anything until he has my car again. NO! They will never touch any car of mine! They were willing to let me go through the process of spending hundreds to then spend thousands for something simply fixed with an alignment!! Take your car any where but here!!

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  B Smith

  :: 14 May 2018 18:45:35

  This place is a joke!! Went in to get an oil change and was told they took in their last car at 5 o'clock, but they are supposed to close at 6 o'clock. I would not recommend using them it is obvious they can't tell time or read.

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  randy weems

  :: 29 March 2018 14:49:48

  Great prices and great service!!!!! I have been brining my families cars here for years and there honest employees have saved me thousands on repairs. There Staff is extremely knowledgeable and are capable of performing any type of service. I would recommend them to any family member or friends looking for a good shop in the area.

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  Queen Maat

  :: 23 March 2018 20:38:19

  Arrogant owner who does not know much about his industry. Refused to honor his own warranty. Always had to go back for a problem AFTER I got my car serviced by this company. Owner got furious after requesting a refund for the incompetent work performed at his shop. He threatened to call the police because he's incapable of maturely handling when he is wrong. Went to another shop and my issue was fixed appropriately and the problem was solved. Everything Auto put in the WRONG part. I took my old part back to Everything Auto and showed them the part they put on and it was not the same. The owner went on and on as to how it was the right part but clearly could see it was NOT! I will NEVER go back to Everything Auto for anything, not even for them to tighten a lug nut. One ⭐️ is too high of a rating. There is another car shop in the area, "Daddy's Toolbox." This guy is an EXPERT, extremely knowledgeable, customer friendly, and affordable. A jewel!!

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  Danielle Patraca

  :: 16 December 2017 15:42:15

  I’ve been coming here for a couple of years now for my cars, and the service has always been great. But yesterday when I went in for an oil change, the mechanic who did it took my phone number from the paperwork and proceeded to text me asking me if I was single or not. I’m not sure if management knew he was doing this, but it was totally unprofessional and should never happen to anybody. The service is always great, but it will definitely affect my decision to come back.