Equinox Greenwich Avenue in New York

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comments 5

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  Anna Kuyumcuoglu

  :: 22 March 2018 20:01:55

  Horrible treatment by unprofessional staff . Misconduct behavior totally unaware. They cancel Your membership any time they see fit. No understanding for service dog laws . Narcisstic manager. Abusive and disrespectful treatment. Never again.

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  Lord In Waiting

  :: 10 February 2018 21:18:43

  The front desk staff don’t know the definition of the word customer or the word service. Atrocious doesn’t even approximate how bad the customer service is—even by Taco Bell standards. Avoid this location if at all possible. Go to High Line, Soho or Bond Street. For a pool go to Columbus Circle or 63rd and Lexington. All five of those locations are head and shoulders above Greenwich.

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  Carly Preusse

  :: 26 January 2018 13:30:39

  Equinox is a great brand, but this location could definitely be managed better. As many of the other reviews have stated, equipment is often not in the same place day-to-day, and the staff isn't always glad to see you. Because the issues are minor, I will keep coming here due to location convenience -- but they would certainly garner more customer loyalty by keeping an eye on the employee culture and the energy in the room throughout the day.

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  Mark Bau

  :: 20 November 2017 17:48:33

  I've been a member for a couple of years, and even though its one of the most expensive gym memberships out there, the service lacks. I always need to look for jump ropes. They are never in its place! When you go to the 3rd floor office to ask for jump ropes, the staff just tells you where to look. For the price i pay, i expect to go to the gym and go through my work out sessions without delays. I shouldn't have to spend time looking for equipment. They have plenty of staff lingering around the floor looking at people. Also the jump rope quality is terrible.

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  Austin J

  :: 25 June 2017 20:54:31

  Average facilities for equinox, arrogant and unhelpful staff, mediocre cleanliness. Go to Bond Street for a proper equinox. Really dislike the management here and their "not my problem" attitude towards everything. I'd expect that attitude at LA Fitness - not Equinox where I'm paying an absurd amount of money for high quality service.