Equinox East 74th Street in New York

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comments 5

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  Jen C

  :: 24 May 2018 10:39:09

  Have been a member for over a year. Recently had to place a hold on my account due to giving birth. That was fine. The process to reinstate and update my credit card on file was a major headache. I called many times and had to visit twice to update my account due to computer issues. I was told my account was squared up and no charges will be due until the next month. My card was charged 3 weeks sooner than they said. I had to call 4 times to speak with a manager even though they said he’d call me back. Finally spoke to the manager and he said he thinks it was a correct charge but would call me back. A week later no word. Terrible customer service and I have a 3 month old baby at home. I don’t have time for this. Not cool.

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  Kamila Sarman Porter

  :: 25 April 2018 22:10:40

  I joined Equinox on 74th St last September. I used go to NYSC and Crunch in the past. West Side, East Side, Chelsea, midtown, you name it. I just popped in the Equinox on a random Sunday afternoon to "see". I got a tour of the gym, got all my questions answered. I liked the fact that the sales lady did not pressure me into signing anything right there on the spot. I gave myself time to think about it. Two days later, I went back 100% sure I wanted to join. I got some complimentary trial stuff when I first joined: spa / massage coupon, private Pilates machines session, training / assessment session with a trainer, a free Equinox t-shirt, two or three guest passes... I used all of my complimentary coupons, and loved all the services! It's been over eight months since I joined, I am still 100% happy I did. I always had only great experience with all the staff at the gym. Whenever I had a question or needed help with something, the staff members were very sweet and helpful. The steam room is wonderful and always smells like eucalyptus - so relaxing! Kiehl's products in the showers smell great! There are complimentary organic cotton LOLA tampons and razors in the women's lockers. And deodorant (spray!). And hair gel. And Kiehl's lotions... Yes, it is more money than NYSC or Crunch, but it's worth every penny. I'm very happy I joined!

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  Zarina Hunt

  :: 30 March 2018 18:27:53

  Ok, I am about to write a review based on my experience of working out in this gym. Things I like : 1. My personal trainer Adam , who is super people person , very friendly , caring about his clients , very knowledgeable in his job. Everytime I come in he has a big smile on his face and crazy work out routine ready for me! I do see other personal trainers who have this dead face and act like they have the most miserable job ever . I don’t hear “: Good job! You are killing it ! Wow! Way to go! “ from anyone but my Adam. 2. I love the kiehls products in the locker rooms and steaming room as well. 3. My Pilate sessions with Emilie. If you never tried Pilate,you should . It’s a crazy work out and amazing stretch and of course Equinox has all the machines ! 4. Classes. Make sure you are not only sign up for classes online or equinox app, but also ask for a monthly print out for classes that you don’t have to register , you can pick up at front desk. Unfortunately they never mention that to me right away. Also there is a guest pass , I didn’t know about it either . Overall clean place and juice bar is nice ! After your good work out grab protein shake and you good to go. Now I’ll write things they may want to work on, and why I didn’t add last star to make it perfect. 1. Spa was a place that I think I would never comeback again. And my esthetician was good I think, but may be the product she used wasn’t high end or the best. You would think this is a nice spa, but my face stayed red for 3 days and more pimples appeared . After red door spa I never had this outcome from facials. 2. This gym need to add something fancy and different since people paying so much for membership and complaining here. Because so far is regular gym with classes that just have kiehls products and eucalyptus towels . There is nothing else to attract . May be add some partnership with clothing products and offer discounts , like hey you can get 10% at lululemon if you are an equinox member or something like that. 3. Many times I would try to pass by or walk through and personal trainers blocking a way , I have to go around. There is no such a courtesy of welcoming and being nice . I don’t know if it’s a New York thing . I literally know only 3 personal trainers who smile and always friendly , others always rude and never smile or look happy, they look stock up , and that’s not really attractive . We are clients and we are paying a lot of money to join the gym and be in a better shape, coming from whatever place , either is work or other stressful environment we want to see fit people that having fun at work ! Sometimes I see people (gym members) take our equipments when I work with Adam but yet he still being so polite and compliment them on their work out .just simple manners . I don’t know , may be give them coffee on a house or free breakfast to cheer up your employees. Because all I think of , they probably hate their job because job hates them. I got lucky with Adam and Emilie ! And I would recommend them to all my friends and family !

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  Elizabeth J

  :: 29 November 2017 21:12:18

  Sleek gym for the upper east side. L8ads of equipment and classes. There are not a lot of gyms in the neighborhood for adults. Ironically, it is located next to a Dunkin Donuts.... earn before you enjoy those carbs.

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  Madeline Lang

  :: 22 August 2017 18:41:59

  While the facilities and gym experience were wonderful during my summer in the city, I have to rate this gym 1 star based on the staff and management. First, I had enough difficulty canceling my membership when I moved away, as members of the staff were unhelpful and unresponsive via email or phone. Although I was finally able to get through to someone, I was still charged a membership fee for the subsequent month. After MULTIPLE phone calls and emails to the manager, I have yet to be issued a refund, even though it has been a full month. After the substantial membership fees I paid, it is absurd that I can't get through to someone to get this issue resolved. Save yourself the trouble and go to another of the 1000 gyms on the UES.