Elizabeth Grady in Boston

🕗 opening times

comments 2

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  Charles Maffioli

  :: 15 February 2018 15:53:57

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  Kimberly G

  :: 17 November 2017 13:19:25

  I’m really sad to say the quality has gone down hill here. I’ve gone to Elizabeth Grady for 6 or 7 years and up until a month ago, Elizabeth Grady is the only place I’ve trusted with my brows. I honestly don’t think I’ll ever come back. I started going to your financial district location because it’s right around the corner from my work. I went about a month ago, and I’ve been letting time pass before writing this. I was shown the mirror, and when I noticed a bald spot on my brows, I asked the esthetician. I felt the wax sloppily dripping down my face the entire appointment ! She told me it was a scar! A scar that I don’t have! If I had a scar I think I would’ve known! So I tried to discuss it with the manager at check out and she was basically like “sorry” . To be quite honest with you, her lack of customer service was appalling . I don’t think I will be coming back any time soon.