El Pollo Loco in Mesa

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kommentare 5

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  Mark Reese

  :: 28 May 2018 11:41:51

  Good service. Pricey

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  Sherrie Haake

  :: 21 May 2018 17:23:15

  The avacado is old and only 2 pieces. Drive thru has a person you cannot understand. Not going back.

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  alan lucio

  :: 29 March 2018 21:41:17

  I have been to this location twice, with the same disappointing results. Dirty tables both times, and poor customer service. It seems more important for the front help to carry on their conversations with each other than to talk with customers. Both times I had to wait for them to finish socializing before they would take my order. With no I'm sorry , nothing or no thank you afterwards either.the food was as to be expected for an fast-food restaurant, employees just seem to have their priorities out of order.

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  Patrick Driscoll

  :: 15 November 2017 22:41:51

  Terrible food. Shrimp was old and tough with barely a hint of flavor. Rice was over cooked and hard, had to spit out many bites thinking parts of the plastic fork had broken off but no. It was rice. Salsa looked like it was made last week so I just spooned it out. Lettuce was wilted and just unapatising. Kitchen staff was blasting obnoxious and in appropriate rap music for the whole dining room to suffer through. I will never visit this location again.

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  David Paul

  :: 11 October 2017 22:22:52

  Ordered using their new online app. Got inside and it said they were still working on it. Got salsas and stood over ast front counter. The two people working the counter did not even acknowledge that I was there. They kept working on orders placed well after my online order which was sitting up on the counter near the cooks window. Manager came out from the back and did not ask about the order sitting on the counter. After waiting a good 10-15 minutes I finally asked the young lady who had walked past me at least 10 times if that was my order sitting over there getting cold. She gave me the bag, asked if I needed plates and utensils. I said yes and she got the desired amount. As she was getting the plates and utensils, I smartly looked to see how much chicken was in the Styrofoam box. I counted 8 which I had ordered a 16 piece meal. I told her that wasn't 16 pieces. She took it too the cook and told him she needed 16 pieces. The cook without looking tells her it is 16 pieces. She brings it over to me and I told her he did not put anything into the box and there were only 8 pieces in there. She counts them, takes the box to him and shows him there are only 8. She brings it back to me with the 16 pieces. I was supposed to have sides of Mac n Cheese (Got it), Pinto beans (Got it), Mashed Potatoes and Gravy (Got mashed potatoes but NO Gravy). Very disappointed, the Manager NEVER came out during this whole process, no one ever offered a discount, fresh chicken, fresh sides or NOTHING. This was the El Pollo Loco at Bass Pro & Dobson in Mesa, AZ. Very poorly managed store. 10/11/2017 6 - 6:45PM.