EF Educational Tours in Denver

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comments 2

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  Ashlin Lorenzo

  :: 02 January 2018 14:26:56

  I booked my trip to Greece, Italy, and Spain that was supposed to happen June 2018. I booked far in advance in March of 2017 and was informed on Friday the 29th of December by my teacher not by EF tours that I was unable to continue with my trip as two others had cancelled. When I read the cancellation policies stated on their website it says that within 149 days of the trip the cancellation fee is raised from 300 to 500. Luckily I cancelled at 155 days. When I called to cancel I asked why I had to pay the cancellation fee of 300 dollars as I felt I had to choice but to cancel. Austin I think was his name told me that if I had postponed until 2019 or transferred to another group I wouldn't have to pay. I was also not informed that paying for the global insurance is non refundable. All in all I lost $550 and never left the country. I recommend to anyone thinking of booking a trip with them, to do more research to avoid losing a lot of money like I did.

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  Zainab Altalib

  :: 20 May 2017 16:09:33