Edward Hotel & Convention Center in Dearborn

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comments 5

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  Dana Djaha

  :: 28 March 2018 16:53:11

  Beautiful view of Detroit..could even see Ambassador Bridge at night! Booked on a website at very affordable rate for immaculate room. No deposit neither. Very PROFESSIONAL staff. Lovely lobby. Love the white leather modernized furniture and watching glass elevator as you look below. No extra fee for 12th floor. I loved it! Nothing bad to say! Will come again!

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  Kristin Adamski

  :: 11 March 2018 13:35:11

  We have come here every March for the past 4 years for a dance competition. Each year the hotel declines in cleanliness and front desk service. This year, we checked in on a Friday around 3:30. Plenty of time to get a clean hotel room. None to be found here. The first thing I noticed was the urine and pubic hairs in the toilet along with dried urine spots on the seat. If they can’t clean a toilet, I was fairly sure they hadn’t cleaned the room in full. I called down and the clerk was apologetic and said she’d get someone up ASAP to clean so that I could use the room. Four hours later- still not cleaned. I actually turned on the light and entered the bed area of the room only to be greeted with crushed cracker bits on areas of the carpet and trash on the floor. I called again to complain and was offered another room. The man who helped me move was professional and polite. The 2nd room did not have the trash emptied so I threw the trash can in the hall. Four other Dance families had the same issue with cleanliness. I just cannot with this place. The kicker of it all was that I called Sunday to ask if I could stay later than checkout time. The clerk told me no because they had a “big group arriving and they need time to clean.” I replied “Well we were a big group that arrived and you didn’t clean for us. I find that ironic.” She said that if I wanted to talk to the manager at 10 am, I could. After I said thank you, she hung up on me. It wasn’t even worth it to complain again to the manager. I packed up and was happy to leave. Spend your money elsewhere until this hotel gets its act together. BTW- I took pictures of everything and will post them as soon as I figure how to do it on a phone.

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  Dale Marcus

  :: 04 March 2018 14:03:47

  Big place with cool architecture. This place changed names quite a few times. This most recent go around they seemed to pick up some good staff along with the new name. It's the only place around that seems to be able to reliably host a particular three thousand person convention that frequents the Detroit area. Rooms are a little dated but they almost all have a good view.

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  Petra Ágoston

  :: 11 February 2018 15:06:41

  A bit old hotel and convention center. There is usually only one receptionist working, which made our check-in much longer that needed. They have nice views to downtown if you are staying on a higher floor. The fitness center is not too big but usually not too busy either. Food is okay and the portions are big, the waiters are really friendly.

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  Tristan Summers

  :: 13 January 2018 16:34:45

  This is a beautiful hotel. The style and colors are very nice. The hotel has had better days, unfortunately, but still holds up. Rooms are acceptable but dated. A refresh is needed, however it doesn't seem likely due to it's location. The restaurant is ok, food is alright but nothing spectacular. The pool area is odd and a little creepy, would not recommend this place for a family vacation but is suitable for business travelers and meetings.