Education First Credit Union in Columbus

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comments 5

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  Teresa Bombrys

  :: 05 March 2023 12:34:42

  I joined this credit union over 20 years ago when I first moved to Columbus. It has expanded with different locations over time and I hope they will eventually have a location on the west side. Customer service has always been good. The physical buildings are clean with easy access. The online portal is wonderful and I use it frequently. Whenever I have sent messages via the online portal I've received a response in less than 24 hours. Educators can get a $1,000 zero interest classroom loan. There is an initial set up charge. I've been very happy with the credit union.

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  ALG 604

  :: 11 January 2023 13:32:38

  Robert Wilkes provided me with top notch customer service today! He was kind, funny and knowledgeable. Robert provided me with peace of mind while conducting my transaction over the phone. Job well done!!!

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  Jasmine I Tomez

  :: 09 January 2023 16:13:49

  I was there today, first time, and I had just used the ATM but I wanted smaller bills so I went inside. There was only 1 customer inside and he was being helped. There were 3 other people behind the counter. One was on the phone dealing with a situation, the other seemed to be hiding and the other one was helping the worker on the phone. But not one spoke or asked what I needed help with. That's extremely rude. I stood there for a whole 7 minutes and still not even one person acknowledged me. Mind you, I am very pregnant, due in a couple weeks, and no one even considered my condition especially with me standing. I ended up leaving without being helped.

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  Prof. Tony S

  :: 21 December 2022 15:18:40

  The staff at Education 1st Credit Union are amazing. Brianna, branch manager and Robert W at the downtown location are stellar examples of customer service. They have gone above and beyond to help me make good financial decisions and quickly resolve unauthorized activities. Education 1st Credit Union may be small in the business world, but the are huge on customer service and keeping their customers happy. Prof. T S

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  Faidhelene Derenoncourt

  :: 05 November 2022 12:08:32

  I went to Education1st in person this morning to resolve an issue and got upset because of a past experience I had with another employee. I was ask to waitI was please to meet Robert who knew how important it is to hear a customer out before leaving the bank. He was very understanding. His kindness, cause me to open a savings account again. I also promise to return to the bank to do business.