Dunkin' Donuts en Somers

🕗 horarios

comentarios 5

• en

  Bo McInnis

  :: 24 May 2018 11:28:17

  Always luv the DD these people got it going on with the service ... Fast an correct

• 

  pauliefromphilly

  :: 12 March 2018 10:33:24

  It's a Dunkin Donuts. They move pretty quick when its busy.

• 

  Sandra Yinet Arias Arrieta

  :: 04 February 2018 12:28:07

  Me gusta mucho

• 

  Kayla Prine

  :: 14 January 2018 10:12:33

  Service was friendly and prompt, I ordered a toasted coconut sweetened cappuccino. It came out unsweetened. My mother ordered a mocha coffee and she received a plain coffee...

• en

  Frances Ramdeen

  :: 08 May 2017 16:59:13

  I really didn't want to resort to writing a bad review but I feel I've been left with no choice! Due to their disorganization and young teens running the place, everyone is unprofessional all the way down to the owner. My initial visit was to place an order for a cake and I should have run out of there then! Had a rude encounter with one of the young teens working there but I tried to let it go. Called a day before I was supposed to pick up my cake to confirm it was going to be ready the following day and to also confirm the name. Picked it up the following day to be greeted with a cake having a completely different name on it. The manager tried his best to take off the name and wrote the correct name over it. When I brought the cake to my son's birthday party, there were remnants of the original name behind my son's sloppily written name. It was so embarrassing. I knew I would have to contact them to rectify this, since I received a cake that I would have never paid for. I tried reaching out to the owner, a couple of days later, to rectify the situation and his remedy was not a remedy at all. He actually asked me to bring back the cake so he could refund me, or he could make me another cake. How insulting?! What was I supposed to do, not have a cake for my son on his Birthday? I told him I wanted to be reimbursed and that I did not want to step foot in his store again due to the rude staff and disorganization. He said since I had eaten the cake the best he could do was to make me a new cake! Yes, just what I need another birthday cake for my son's Birthday, 3 weeks later. Due to this store being a franchise, corporate can't send a reimbursement, only the owner can. This is embarrassing for how this is being handled and extremely infuriating. You trust a franchise to deliver what they promise, and when they mess up and you bring it to their attention they ignore your request to be reimbursed. Shame on you!