Dunkin' Donuts in New York

🕗 opening times

comments 5

• en

  shukla khan

  :: 27 January 2018 17:09:21

  Ask for the manager, she'll make your day with her sexiest smile and looks.

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  Carlos Cruz

  :: 27 October 2017 17:53:15

  Place is to small when standing on the line it's very narrow and they only have about four seats

• en

  Kevin Kauschinger

  :: 10 September 2017 19:44:55

  I bought a cake and asked for pralines and cream. Instead they gave me a chocolate cake. When the lady brought out the cake I asked if that was pralines and cream and she said yes. So I spent $29 for a cake I didn't want. Also, the people there don't speak English well. When I paid for the cake I used credit card and then she asked for my id. Great way to treat a customer by assuming he/she owns a stolen credit card. Really insulting!

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  Samantha G

  :: 05 June 2017 19:23:54

  I had the worst customer service experience here. I went to the store where there were two employees. I wanted to try the new frozen coffee. I asked them if they had the coffee in decaf to which they replied yes they do. As I waited for my drink, I did pick up an attitude from the employee that was assisting me but I let it slide. When the drinks were ready and I finally saw what they were I realised there was a miscommunication and I was given the wrong thing. As I requested a refund, the associate that was helping me was clearly upset and proceeded to let me know that a refund may be easy for me, but it is hard for her. She then called the other associate who was working around the back by then and asked her how to process the refund. The associate informed that she could give me the refund in cash instead of crediting my card which was my method of payment. As I stood at the counter, along with another customer the associate that served me began to complain and chastise me. She insisted that the other associate should give me the refund as she was not going to do it and went as far as saying if she knew, she wouldn't have served me. She continued with her rant not only in my presence but on the presence of other customers and even as I was leaving the store I could hear her complaining on top of her voice. This is the worst customer service experience I have ever had and I will definitely be calling their corporate office.

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  Osamah A

  :: 10 November 2016 23:53:02

  Great service every time! They always fast and anything from this branch of DD is always great!