Dunkin' in Carmel

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kommentare 5

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  Miss Tutu

  :: 20 January 2023 17:28:45

  I had a HORRIBLE customer service at this very location. There's a girl at the window who treated me like an outcast. She finally gave me my order and didn't give me my receipt. I waited in the window & expected her to at least to sat sorry or something. This small girl, just handed me the receipt without saying a word.I mean who does that? HORRIBLE!!!

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  L P

  :: 11 January 2023 18:06:02

  Fast and correct always! Other Dunkin’s never make it right but this one has never made it wrong.

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  Anita Holt

  :: 18 December 2022 12:09:26

  I just came through the drive-through, and the young lady who took my cash. I asked her if I could add a donut and she was so mad because I had an add-on. Very unfriendly. I would definitely not have her at the window as your first impression. Been going to Dunkin’ Donuts for years always the best service, friendly, smiling overall happy. She was not. She was complaining about being cold, and like everything was a burden to her.

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  MacKenzie Paugh

  :: 10 December 2022 14:50:31

  Perhaps it’s the era we live in, where people don’t like to work, or the employees that Dunkin’ has hired at this location. It also seems customer service isn’t a factor anymore. There is one lady in particular, I wish I knew her name, but she is the only one who provides good customer service and gets my drink right. Whether I do drive-thru or, in-store, everyone (with the exception of the one lady) makes it seem like I’m an inconvenience by coming to their store to get consumables. The wait times are also absurd and it’s not shortage of staff because there are plenty of workers. I waited 5 minutes to be acknowledged, and there were 4 employees there and no one else in the lobby (only a few cars in the drive-thru) and one of the gals wasn’t doing anything but made it a point not to look in my direction so as to pretend she didn’t see me. After this many of the same experiences I can’t make anymore excuses. Today, I was told they aren’t making food because they are too backed up. I still can’t fathom that as I am typing it. A restaurant is too backed up to serve food? I don’t mind waiting for a food item that I ordered, but I didn’t even get that choice. I don’t know that this review will do anything, and I typically don’t leave reviews because I know management doesn’t usually pay attention to them. Still, after so many of the same experiences at one location, I feel it’s worth saying something in the chance that these reviews are noticed.

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  Robert Kostecki

  :: 07 September 2020 11:14:15

  Terrible location, I waited in the drive thru line for 28 minutes. I ordered a Large Iced Carmel Latte, and a Large Iced Vanilla Latte. When I was served my drinks, they were 2 different colors! The Large Iced Carmel Latte was served to me with 0 coffee, it was just creamer and flavoring. I took a side by side picture of the 2 drinks. It is disturbing that Dunkin would even consider serving this drink! I’m very disappointed with Dunkin because the past few times I have visited Dunkin they haven’t gotten my order correct. I’m going to take a break from Dunkin for a few months and go to Starbucks!!!