Dunkin' in Boston

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comments 5

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  Cody tries to ruin the bit in the streets

  :: 07 March 2023 14:15:27

  There is no cashier at this location, you have to order via kiosks, the one that I used had no option for cash, while the other did. When this location first came to be, the public was told " same number of employees, but no cashiers, so faster service." That didn't happen with my visit 2 employees, but at other locations I've seen 4 to 5. Finally, the main entrance has 3 setps, but they seem to have a wheelchair/ accessible entrance. However it's being used as storage, or I could simply be wrong and think entrance is used for deliveries. The gimmick of no cashiers is nice, since I have bad vision and can't see the menu, so I like the kiosks, but the wait time for my order, when we were told it's going to be quicker, without the standard register is wrong. Food was fine, nothing wrong there.

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  Lucas Patenaude

  :: 19 December 2022 09:42:34

  Giving one star because I can give partial or no stars. After they remodeled and made it automated, the service is terrible. Workers (only ever one or two working at a time to serve 10+ customers at a time) are either watching videos on their phones or just hiding at their little desk. There are so many more dunks in the area to go to instead of this location.

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  Shayne Kinsella

  :: 21 October 2022 09:34:21

  Almost only ever one employee working this small Dunkin’s, even when there 15+ customers; have never been served in less than 15 minutes. Go anywhere else.

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  Autumn Glenn

  :: 17 October 2022 16:15:41

  The absolute worst experience I’ve ever had at one of their stores. They gave me hot steamed milk after saying that I needed almond milk. When I told her I had a dairy allergy she just filled the same steamer cup with almond milk, didn’t even rinse it out. When I told her I had an allergy again and that it wouldn’t work for me she told me she didn’t understand and there was a huge language barrier. The other two people working there also did not understand me either when I was trying to place the order. My friend didn’t get the nitro she ordered because they were out and just subbed it for iced coffee with no refund on the extra spent. I just left after she couldn’t make my drink without cows milk because she couldn’t understand me. I left without a refund because at this point they likely wouldn’t have understood what I was asking for then either. My friend did not like her drink and threw it out immediately. Waste of $.

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  spyros

  :: 03 August 2022 12:34:11

  Had iced coffee. All types of coffee and toppings/sweeteners/milk available. Coffee/drinks come in size of choice including small, medium , large. Drinks also include chocolate, frozen shakes and more. Snacks include donuts (of all types), breads and bagels (various fillings) and more. Pickup service/option available. Order in shop happens from inside shop kiosk. Location is next to Boston common park. Giving it 4 stars because shop could be cleaner and service better.