Domino's Pizza in Arlington

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comments 5

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  Michael Valdivielso

  :: 15 May 2018 16:05:52

  Use order from Domino's Pizza a lot. The nearest is only five minutes away by car and as I ordered using the online system you would think they would always deliver it hot, correct, and on time. No. I stopped ordering from them years ago because of series of delivers which they totally messed up and, in one case, got to me after over an hour. So I ordered from them a few days ago just to see if they had improved. Still took them about 45 minutes to get to me. For me that is kind of the standard delivery time. But these guys are just up the street. So that's not very good. The pizza was okay. Still warm and the toppings were right. But in the end I felt it wasn't worth the price. At least not after you add the delivery charge and tip. Hey, I love the Chocolate Lava Crunch Cakes. But its not really worth the wait or cost when there are a ton of places out there who can delivery you pizza without a delivery fee. Alexandria is full of them.

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  John Colburn

  :: 09 April 2018 21:31:19

  I'm in a hotel. I had asked for napkins. The driver, Al, forgot them. He also assumed that I was giving him a tip and put the twenty in his pocket and walked away. At that point I decided that $2.50 was too much, considering everything. He was incredulous that I would ask for money back. Not really a warm fuzzy experience. Too many good competitors to give them a second chance.

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  Melissa S

  :: 17 February 2018 10:20:26

  I ordered from the website for the first time and it was very user-friendly. The service was fast and the delivery man was friendly. The pizza and pasta was exactly what was ordered and tasted great. Very good prices too.

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  Samantha Malave

  :: 07 February 2018 20:11:01

  I have never seen a place of business run so poorly. I don't know how this place stays up float. I have ordered from here about three times in hopes that something has been done about the level of good customer service. The first time I ordered on the app; It said order has been delivered...my order didn't arrive until 30 minutes after I received the message. The second time I waited well over two hours for my delivery and I am literally 5/6 minutes away. I spoke to the manager and he offered a free pizza. I have now ordered delivery got charged delivery and my order was placed on carry out fine computer error. I went to pick up my order to have to stand around as people looked at me and walked by me. I had a gentleman that was busy packing pizza acknowledge me and say someone would be right with me. While I had another person to the right of me on a computer not even speak to me. I had another person walk passed me twice and not said one word to me and then the gentleman that greeted me as soon as I walked in the door making pizzas stopped what he was doing and helped me pick up my order. Kudos to you Rodolfo for the great customer service. I appreciate your help. If the owners nor managers acknowledge the lack of customers service in this place of business, who knows how long this is been going on and it's a shame that this keeps going on any further. I only selected one star because it is the only option I have to post my review.

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  NT S

  :: 06 January 2018 00:39:54

  This used to be an awesome Domino's -- before it closed for renovation and reopened either new management some months ago. It reopened and we had two horrible experiences ordering. We ordered online and an hour after our order was taken out of the oven it had not been delivered. We called and the manager, Will, and complained. He informed me that the previous store had been managed terribly and so it was closed and reopened with new managers and it was being run much better. (I found it incredulous that the irony of this statement was lost on him, since I had told him we loved the previous store. And I'm seeing very negative reviews since it reopened this fall.) The order arrived very late and missing a small item. Wouldn't have been a big deal had thenough service not been abysmal already. Called Will back, and he promised to comp the next identical order to keep us happy. Nice gesture, I thought. We called 45 minutes before closing one night (he indicated we would need to call to get the comp order rather than order online.) His response, when he found out who I was? "Oh. I thought you would have called much earlier." He basically balked at filling the order, even thought the store was open 45 more minutes! To make matters worse, after I complained about this second bad experience, he agreed to make the order...BUT informed me that while we were talking on the phone, an order came in online and he'd have to fill that order first -- even though I had called before that order appeared!!!! I complained loudly, he placed my order right away. I was thrilled to see it was delivered by one of the drivers who had been there for years, who is friendly and fast. I give Will credit only for making both bad experiences right; however, we have never ordered from them again because we have no guarantee anymore of efficient service. Judging from other reviews here, I'm seeing there are still major problems with the "new, better" (my quotes) management.