Dollar Tree en Laurel

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comentarios 5

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  Ingrid Johnson

  :: 03 March 2018 07:39:00

  This Dollar Tree has recently been reorganized and fully stocked with plenty of good "finds." The aisles have been cleared of items that blocked them and the products are beautifully displayed. The balloons are ready for customers to pick up, so this eliminated the long wait when a cashier had to retrieve the balloons and fill them with helium while customers waited in line. New hires complement the regular staff so waiting for longer periods, for the most part, has been eliminated. I especially like the greeting card display. With the new and more cashiers, along with the cleanliness and availability of stock, this store has experienced a major turnaround.

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  Daaimah Aleem

  :: 06 February 2018 21:38:11

  This is the worst Dollar Tree I have ever seen n my life. It is very ghetto like, & dirty. It reminds me of the DT’s n the hood n poor city neighborhoods. I hail from North Wilmington De in 2014, & was quite shocked when I entered this store. It was no way in comparison to the 2 DT’s that I left n De. Since that time, I go in their infrequently, & they NEVER have what I go n their for. Majority of the time, I just go directly to the Odenton or Jessup Stores, though I live n Laurel. They just might as well close this store down, because it’s not well stocked,& they never have what u went in for, or new items like my stores in N Wilmington. Maybe they need to travel there, & get some pointers in how to organize this store. Or @ least to the Odenton Store, who may not have much as De., but still have much more than this store. ITS ABSOLUTELY HORRIBLE, & will definitely save u a lot of money.

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  R Johnson-Adekoya

  :: 18 January 2018 22:12:13

  I don’t normally post reviews, but based on the FILTH AND DISARRAY I saw in the Laurel store today (I wish there was an option to post pictures), I was compelled to do so. Products in many of the aisles to the point I had to pick them up to avoid stepping on them and trash and visable dust under the majority of the shelving units. Keep in mine this store has a large food section. Although many of the previous post point to management, which I agree with as well, what about holding those that are above management responsible. The word SLUMLORD comes to mind. Why hasn’t anyone in the upper management level (regional or franchise) addressed these issues. A chain this large should be reviewing social media reviews to ensure customer satisfaction. Never owning a business, but isn’t it customary to visit the site. Should it be assumed as long as the profits are being met it is of no concern to them, and that the community be satisfied with affordability alone. I don’t live in the Laurel community, but I am ready to contact upper management to seek answers and actions on behalf of those that do. Wow, just checked BBB and found that Dollar Tree, Inc. has a D- rating. So I have concluded from this and the fact that the stores are pulling in customers that customer satisfaction in regards to affordability tops a clean and pleasant shopping experience.

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  Renee Hill

  :: 17 November 2017 20:14:31

  Just no. I went out of my way to shop at the store in Laurel Plaza because the one closer to my house is very small and difficult to maneuver. I quickly learned that I'd made a big mistake. While there were more items at this location, it was quite disheveled, the lines were long with no apparent concern by management to open additional registers, and the locking shopping carts?? Really??!! Perhaps I missed a sign somewhere but I didn't know that I wouldn't be able to use my (very full) cart to take my items to the parking lot. This is problematic because: 1. A person either has to hope they can park in the first two spaces or park in the fire lane (ummm...illegal!). 2. If a shopper is alone, they must leave their items unattended in the cart whilst making trips back and forth. 3. If a shopper has physical limitations, s/he will have a very difficult time and goodness knows no one who works in the store is going to offer assistance. I think it's a shame and a disgrace that we've developed such low expectations as to say, "It's a Dollar Tree, what do you expect?" Being inexpensive doesn't have to equate to poor service. So I expect good customer service and a pleasant, convenient shopping experience. I am a paying customer after all. And please remember, you can get treated badly in the comfort of your own environs for FREE--you shouldn't have to PAY for the experience. Never again for me--not with this store.

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  Kim Pearson

  :: 09 July 2017 09:03:11

  The Manager Mary Smothers and her staff were very unprofessional. The store was open until 10 pm but they decided that it would close early. They did not place a sign outside instead, as you walked in the door they would yell at you that the store was closed because 3 associates had called out. WOW - who would do this? I walked in this store at 8:40pm and even they even had a customer involved in the matter. They argued how short staff they were. Mary informed me that I had gotten passed her but that the customer was telling me the truth. I asked the other unprofessional staff for her information since she was enjoying turning away customers and making smart remarks. She replied look online. Again, to have customers in the store involved, respond to me in that manner as well as turn away business as I watched and not place a sign on the door was so unprofessional. I will never give business to this franchise of Dollar Tree and I will inform everyone that I know of how unprofessional my experience was at this location. I live in Laurel, however; I would bypass this location before I would spend another penny of my money for a business that has employees that treat customers like this. This incident occurred on 7/8/17 at 8:40pm. The store signage indicated that it was due to close at 10pm. One lady walked in and said she just wanted a paper and they said no, so a customer told the lady she would by it just to satisfy the customer. Embarrassing the customer provided better customer service than the associate with the loud mouth and bad weave and the Manager.