Design Within Reach en Miami

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comentarios 5

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  Kristian Toro

  :: 15 February 2018 18:10:45

  After spending over $30,000 in furniture here 2 yrs ago paid with my AmEx card, returned today to purchase $900 in furniture with my same Card and their "new" system will not accept my pmt method because of an bill to or ship to address error in their system. Clearly the problem is on their side after my friend also tried to pay on our behalf and system also rejected transaction without explanation. They were clear they would rather loose the sale rather than try again with multiple credit cards we had ready to use personally. They are not compliant with new Credit Card regulations which require a terminal that can accept chip-enabled cards. All the time they would enter the information manually to their system and it would reject it without a clear explanation to me as client and they wouldn't even try to call their "help desk" to resolve this issue while I was there. Horrible experience! Sales associate Julio Ballesteros.

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  M Stookey

  :: 18 December 2017 13:52:33

  I ordered a sofa. They said it would arrive in 4-6 weeks. I gave them 8, and heard nothing. I called. They told me they tried to charge my credit card 4 weeks after I ordered the sofa, and the charge wouldn't go through so the sofa was in Kentucky, even though they said the sofa had shipped. Then they tell me I'd hear from the delivery service they use on Monday to deliver the sofa. It's Wednesday and I haven't heard from anyone, so I contact customer service again. Now they say, the sofa has arrived, but it's being inspected for damages, and they'll call me to schedule a delivery when that's done. How long does it take to inspect a sofa for damages? It's fantastic furniture, but the customer service is TERRIBLE. I have an email chain with customer service that's 33 emails long at this point, and I ordered the sofa on August 25th, and It's December 13. I still don't have the sofa. **Update Half my sectional arrived. The other half they lost, and they're not even sure at what point they lost it. ** **Update Friday 12/15 They found the other half of my sectional in Kentucky at the warehouse. It never shipped out. They apologized, and offered to expedite it. They were graciously honest and told me that the possibility for damage would be much higher. They left me the choice. They gave me a direct line to a director, and they apologized for all of the inconvenience. **

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  Terry Reveles

  :: 03 August 2017 15:13:33

  Great variety of furniture, comfortable and bright showroom. Staff is pretty good too.

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  Amy Laderer

  :: 17 February 2017 14:18:10

  I found the staff very helpful and knowledgable. Listen, this is only place you're going to find true designer, modern furniture made the way it was intended to be made since it's inception, some of which by hand. Therefore, be ready to patiently wait for your work of art. These are heirloom pieces, not Rooms to Go, and worth the money and the wait.

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  Frank R

  :: 19 November 2015 11:46:27

  I ordered online but would not recommend DWR unless you have time to wait for your items! My order got delayed by over a month and no one ever contacted me. Also the status on the web page is not changing at all. And do not choose customer service when calling the hotline. Always press "sales" in order to get connected.