closed
🕗 opening times
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| Sunday | closed | |||||
11575, Haynes Bridge Road, 30009, Alpharetta, Fulton County, US United States
contacts phone: +1 800-544-3328
website: www.deltacommunitycu.com
larger map & directionsLatitude: 34.0625662, Longitude: -84.2904313
Kristen Davis
::Good customer service and I also like how the drive-thru tellers are open later than inside the branch
Brandin Devonn
::Great staff! The manager helped me with getting my new car loan. Quick, fast and friendly atmosphere.
Erin Foster
::We were fully prepared and it was our 2nd meeting to close an auto loan. The process took entirely too long for a second meeting. However, Tyler Foster was the representative we worked with and he did a fabulous job! We were very pleased working with him in person and over the phone. The delay was due to the fact that there was a shortage of remote loan officers and a lot of requests in cue. It seems this could have happened at any branch. I wished the branch manager would have stepped in to check on us but he did call the next day to apologize which was appreciated. Our typical Delta branch is downtown near our house and we have always had positive experiences.
Jeff Lu
::I open a CD online. It requests me to visit a branch for verification. It took them several days to get that going. I went to the branch. It was start of the COVID. They told me I have to make an appointment to enter even though I was there. So, another trip wasted. Set up the appointment. Went in. The clerk is very nice and friendly. However, I received some incorrect information. I asked if that was correct. She went away to verify, came back to tell me, yes, that was correct. After the appointment, my account was finally set up. I logged into my account, set up fund transfer for my accounts. A savings account was created for me and a five-dollar was drafted from my funding account. For several weeks, I saw a balance of zero even though there was five dollars in it. I emailed them for the question. It took them two emails to tell me that five dollars is like a hold / deposit in the account. The representative in the bank could provide me this information to avoid such miscommunication / headache. Then I verified that my information is correct that I can limit data sharing unlike the clerk who verified with her peers / superior gave me incorrect information. I went to the ATM to make a deposit. Everything went well. But the machine rejected my card. I thought something wrong with my card. I called them the next day. The representative told me there is a 30-day hold period to use the ATM card. The clerk could have told me this important piece of information when I was given the ATM card at the branch. All I'm saying is that a better training is needed to provide customer important information on the spot. It saves time for you because your customer doesn't have to bother you without the correct information. All in all, I'm OK with the small incidents. The other aspects seems to be working fine so far.
Steve Flesher
::My wife and I opened a joint checking account with Delta so that we could take advantage of their low rates on other types of loans. Our experience has been excellent. The staff inside the branch are always positive and professional. They are always able to take care of us quickly as well. There are a ton of perks including free coin counting as well. The drive through services run smoothly, and there is a drive through ATM as well.