Crowne Plaza Atlanta - Midtown, an IHG Hotel in Atlanta

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comments 5

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  Stephania F

  :: 26 November 2022 23:00:55

  So, I'll start by saying our room was good for the price I paid. I wasn't too impressed with it's size or the prohibited use of the balcony. Very clean establishment and friendly, helpful staff. Gave us an extra few hours for check out. Location is great if you're going out around Midtown. Easy parking and valet service available.

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  Tracy Clark

  :: 03 November 2022 14:03:05

  I’ll start with the location was amazing! But I can relate to many of the negative reviews on this property. The building is very old, and can use a real good deep cleaning and or remodel/refresh. When I checked in, my first room as disgusting and it smelled horrible… the front desk agent Kielah was amazing with finding me another room. Too my surprise this room wasn’t much better and the shower wouldn’t get hot but I didn’t want to cause a fuss. The hotel automated guest service sent me a text asking about my stay and I told them candidly it was mediocre at best. The Guest Service Manager reached out to me and offered solutions to make me more comfortable. So after my 3rd room change I finally felt like I was in a luxury hotel. Besides all the cosmetic and building issues the customer service was TOP NOTCH truly the only reason I didn’t just pack up and leave. And side note, the linens in each room were brand new that was the main positive. The Valet guys are really good but Valet is expensive. I stayed two nights it was $80 plus the tips but at about $150 just for parking. (I know tipping is optional) so overall I’d stay again, I’d find street parking and ask to see my room prior to taking all luggage up.

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  Dina Pope

  :: 03 November 2022 07:00:39

  It is a very nice hotel. The staff was very kind and helpful. I had a king size bedroom which was very spacious, clean and cute. 4 stars for the room though because there was no mini fridge. I had food I couldn't keep fresh. I also missed the breakfast due to time, the cafeteria was close already but you could still smell what a nice breakfast you'd have haha

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  Mara K

  :: 07 September 2022 18:19:13

  Stayed over Labor Day weekend, and had a mostly positive experience. The room was clean and housekeeping came by several times to pick up trash and dirty towels, and give us fresh ones. The staff was very nice and helpful. One problem I did have was that they thought I was checking out two days early for some reason, and they told me that their system showed that I had made two reservations back to back (when I did no such thing) and so I had to get new keys. Also, there was a large crack in the ceiling that started leaking water the last night of my stay.

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  Hannah Julian (HannahB)

  :: 05 September 2022 11:31:54

  Overall a really good stay! We booked this hotel for Dragoncon 2022 and I'll admit I didn't read the reviews until 3 days before our stay. Once I did I was very nervous because of all the bad reviews but we had a very good experience. Check in was easy and Julia was so nice. They actually didn't have the original room we booked but Julia upgraded us which was so sweet! We didn't notice any issues with the room or hallways smelling funky like other reviews have mentioned nor did we see any evidence of mold. The hotel is pretty dated though and could definitely use some upgrading and repairs. We did notice hard water stains in the corners of the tub and peeling paint etc. We had dinner at the hotel twice and the bartender Lawrence was wonderful and hilarious. Checkout was also very quick.