Cross River Bank in Teaneck

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comments 5

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  JL Jones

  :: 03 February 2018 02:55:08

  Cross River Bank & Upstart, Inc. are both HORRIBLE companies that have absolutely ZERO compassion for their customers. My wife & I recently had our home completely destroyed by Hurricane Harvey in the Gulf Coast, which caused us both to miss several weeks of work. We asked Cross River Bank & Upstart to move 3 of our payments to the end of our 3-year loan due to the burden dealt upon us that we had no control over. Cross River Bank & Upstart came back with an offer that allowed us to 'skip' ONE payment, but the remainder of our payments (25 pmts) would be increased by $90/month (approx. $2,250 more). Additionally, this was going to affect our credit because Cross River Bank & Upstart were going to report that one 'skipped' payment as 30-60 days late. My wife and I have excellent credit and have never had one late payment ever reported on our credit, so it took a Hurricane to destroy our home and TWO TERRIBLE & HEARTLESS companies to cause us both to have our first late payment ever reported. When this happened, two credit card providers that we have been with for multiple years elected to close our credit card accounts (even though we had $0 balances), which also ended up affecting our credit rating - this was a snowball effect all due to two companies that clearly did everything possible to take advantage of the highest level of human suffering by turning our plight into profit for their investors. I have contacted ALL of the major news stations, the FTC, SEC, BBB, etc. etc., so I hope the profit you elected to make off of our account, in spite of our significant hardship, was well worth the negative publicity you're about to receive.

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  Cindy Beth Balsam

  :: 13 April 2017 12:48:11

  The professionals who work in the Branch located on Teaneck Road of the Cross River Bank are outstanding. They have the combination of excellence in management of a customer's banking needs, combined with the genuine warmth toward the customers, that goes well beyond the norms of customer service. I commend the hard work and dedication of the professionals at the Branch and thank them for their ongoing diligence, patience, care, concern and attentiveness on an ongoing basis.

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  Reuvan Loewenstein

  :: 02 April 2017 07:57:12

  An absolute wonderful bank to work with. Customer Service is top! My emails get answered within hours. I would recommend this bank to everyone. The manager is exceptional. My organization has been banking with Cross River for almost two years and are extremely happy we made the change.

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  Lauren DeBellis Aviv

  :: 23 March 2017 20:57:39

  I have been dealing with Cross River for years. They are truly a wonderful "human" bank. They really know their customers and go out of their way to ensure that customers receive the support and information needed. I recommend them to anyone looking for an honest working relationship with people who truly care.

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  robin w

  :: 23 March 2017 19:21:45

  Cross River Bank is absolutely the best bank for my business. They're very caring when you're in your time of needs for your business. I look forward of doing business with them for years to come. I strongly recommend this bank for your personal and business needs. Thank you Cross River!!! Ty! Robin W