Credit Union 1 - Abbott Branch in Anchorage

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comments 5

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  Vonnie M

  :: 07 February 2023 16:32:31

  I have been having issues getting a card sent to my house and no one at this branch would give me a straight answer or seemed to want to help in the slightest. This experience was almost enough to make me want to change banks.

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  X Frost

  :: 26 December 2022 17:28:43

  I linked accounts to an outside account my wife and I share, and sent money to that account. CU1 flagged it as fraudulent because my wife's name comes first on the outside account, and banned me from making any transfers for six months, all without even a phone call, despite being a member for a decade. Then, after I figured out what they did (on my own, since they didn't contact me), they refused to turn on my transfer ability after I explained to them that I *am* on the account I sent money to, I'm just second on the account. They wouldn't turn it back on. Just really surprising they would treat long term members with zero issues this way.

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  Donald Davies

  :: 19 December 2022 17:54:26

  Placed a call to bank , put on hold for next in line. 36 minutes later still on hold. What happened to banking and customer service? I understand some wait time because t this is getting excesive

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  Tommy Haas

  :: 08 November 2022 17:14:56

  This branch is a bad representationof the bank in full. Cu1 is a great bank I personally love them. However the Abbott branch is horrible. They are poorly managed and constantly have their customers waiting while they talk with each other.

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  Amado Cordero

  :: 04 November 2022 13:24:34

  Yesterday credit union one had issues with both customers and bankers couldn't access their accounts. I understand that they worked hard to fix it. However prior to these "issues" I had nothing pending and I needed to pay rent. This morning I go to see my account and they deducted 700 dollars on "pending" transactions so thanks alot for making my son, fiance and I homeless.