Cracked Wireless in Anchorage

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comments 5

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  Nikita Y

  :: 09 May 2018 07:35:40

  I need to start off by saying that I'm not trying to say bad things about this business necessarily. But I had broken, basically destroyed the micro charger in my ASUS phone. I took my phone to AT&T in the Sears Mall and the agent there said to me that AT&T wouldn't be able to help me with replacing the micro charger but that he knows of two places offhand that may be able to help me. One of those places was the Cracked Wireless. The agent at AT&T was so kind he made the phone calls for me and when he got in touch with Cracked Wireless . Told person that answered the issue. After sales person put him on hold, he was told that the part was found and that it would be $80 to repair. So about three days later I went to correct wireless with the money ready because I needed my phone and it was cheaper than buying a new one. There.was this guy at the front that really showed how little he cared about what I was going through with my phone. He said that the other person that told me that they could help didn't know the inventory and made a mistake. He said that the owner, who was there at the time, stated he could do nothing for me. I was told that the parts would take over 30 days to get there and that the parts are too hard to order and that basically I was SOL. All of this is just callously done. I didn't feel very welcome and I didn't feel like anybody there cared. So I walked back over to the AT&T store in the 5th Avenue Mall and I asked them if there is any other place they can possibly fix my phone. I was told about High Fequency Wireless. so I went to next and as soon as I walked in the door I got a good feeling. The person greeted me, I told him my problem then he took my phone to the back so that tech could take look at it. In less than 10 minutes I had a price quote of $55. The part was ordered and expedited. My phone was fixed in 4 days. Please just be kinder and more empathetic.

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  Warmmistral

  :: 06 May 2018 20:18:14

  Very helpful! Great service, knowledgeable and friendly.

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  Nicholas Wiederholt

  :: 06 March 2018 19:02:49

  Overpriced and the people working the front desk never will tell you what the breakdown of labor vs. Parts are Your usually paying for 2/3rds of the phone anyway, why not buy a new one... or watch a couple of YouTube videos and buy the parts yourself for a fraction of the cost I recommend high frequency wireless!!!!! 1% that doesn't think your top notch? Why do you have such a low review score, lol

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  horseangel Benedict

  :: 01 February 2018 15:48:29

  Very impressed with their service. They fixed my phone after it had been botched by someone else in town. Very impressed!

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  Colin Wicher

  :: 12 December 2017 22:45:32

  This place is a freaking joke. I called to get a quote on fixing my cracked S8+ screen glass and was told it would be $390.00. I found this surprising since I had just got done looking at replacement glass online and was going for around $39.00 with the tools. I wanted to give them the benefit of the doubt. Maybe they use a higher quality glass? So I very politely asked for an itemized break down of what I would be paying for. Ie labor vs parts. They said they would not provide that information. I said look, I want to give my business but I would need an honest representation of what I'm paying for. They very rudely interrupted me and told me if I wanted that I would have to take it somewhere else. So i did lol. That being said keep and eye out for a new company I'm about to open called mobile solutions. If this is the standard of business I should be able to cut into this market like a hot knife.