Courtyard Boston Copley Square in Boston

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comments 5

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  Leslie deVane

  :: 21 April 2018 11:16:58

  Bottom Line: Frequent Travelers should avoid this hotel. I had stayed at the Courtyard Copley Square previously - it's convenient location. But after this most recent experience, I doubt I'll ever stay again as the customer service is unlike anything I have experienced at any other Marriott Property. Plus the other downtown Boston Courtyard is nicer anyway. Begin long story: Unfortunately this most recent occurrence I had booked a night at the hotel on a Thursday but ended up having to come into town on Wednesday. I called the hotel to see if I could check-in a day early but they were sold out. Fine, I called the other courtyard and they were able to get me in for 2 consecutive nights. I called back and asked to cancel my reservation for the following night and they said they would have to charge the cancellation fee as it was within 72 hours. I said that I was staying at another marriott property and the only reason I was cancelling was because they were unable to accommodate me for the additional night (also keep in mind, every other Courtyard Marriott allows cancellation up to 6PM day of the reservation). The man explained that it was policy to charge the fee but that he would have a manager call me the following day to discuss it to see if it could be waived. I never received a call and to my surprise, I was charged a no show fee. If I had received a call the following day and they told me that in no way I would get the charge waived, I would've checked out of the other courtyard and checked in to the Copley (inconvenient, yes, but worth the $340 they charged me for not showing up). I then called back to try to reconcile the charge, the manager was not available and I was told they would give me a call back. Another few days went by with no contact. I finally called back again and was able to get a hold of a manager and was essentially patronized by the person. He said multiple times that I must have spoken wit the Marriott Corporate/Customer Service, and that no one from this hotel would have told me this. I have over 500 nights with Marriott in the past 5 years - I know exactly who I contacted (not to mention, I have the call log!). After repeatedly telling me I was wrong, he said that he could not change the charge. End long story.

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  Marcelino Freixas

  :: 27 July 2017 14:13:53

  La HISTORIA del ..... Courtyard BOSTON Copley Square Hotel . La AMISTAD y el buen SABOR siempre perdura en el TIEMPO Gràcies marcel

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  axinia karina martinez pIchardo - psiquiatra

  :: 12 May 2017 08:37:41

  Cerca de todo

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  Milton Corbin

  :: 20 December 2016 00:56:13

  N/a

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  Hadas Hailu

  :: 04 June 2016 01:39:12

  Un resena fantastico