open
🕗 opening times
| Monday | - | |||||
| Tuesday | - | |||||
| Wednesday | - | |||||
| Thursday | - | |||||
| Friday | - | |||||
| Saturday | - | |||||
| Sunday | - | |||||
2515, Washington Avenue, 77007, Houston, Harris County, US USA
contacts phone: +1 713-802-2515
website: www.communityself-storage.com
larger map & directionsLatitude: 29.7679485, Longitude: -95.3848249
Katie Ryan
::My UHAUL BROKE DOWN in Rural west Texas in a dust storm. Uhaul roadside assistance was incredibly helpful over the phone and we understand it takes a while for repair people to drive out there. After several hours, a towtruck was sent to tow rest of the way, but it has been several months and I was told I would receive a partial refund, but I have YET to receive any resolution to this or ANY phone contact. I have called U-haul customer Service multiple times since January (when I moved) and each time, they call the business owner (who is responsible for checking the trucks, apparently) and each time, they call them and nothing happens. Do not use this location. In Houston, there are many truck rental options. This has been such a horrible experience. I paid $600 for a working truck to drive 8.5 hours and only got 6 hours and had to be towed the rest of the way.
Bad Apple
::I made a reservation for one of the trucks was told everything was taken care of. When I called to adjust time I was told my reservation had been moved to another pick up the u haul truck. No one communicated the change. I had made arrangements for people to meet me to empty my storage unit. When I was speaking w someone from community storage she hung up on me. This is unacceptable. My storage unit has the only things that survived Harvey. They are happy to take your money but no follow through w customer service. When I ask for manager or owners name the girl said she could not tell me. Again, take money no problem provide help or communicate big problem. Do not use this company because they do not care about you as a customer.
Brent G
::This facility has the absolute most hateful people I have ever had the displeasure to meet. I had Judy Fann (area director) scream and yell at my wife and 6 month old daughter in front of multiple other clients over an issue she had nothing to do with. I cannot believe this place is still in business. LOOK ELSEWHERE IF YOU ARE CONSIDERING SELF STORAGE.
Bre Garbe
::I wish there was a way to leave a negative amount of stars for this place. When moving out of our storage unit, we threw away 2 small boxes into the dumpster. No sign was placed stating we weren’t supposed to use the dumpster. A few minutes later and lady came out and was banging on my car window. She proceeded to yell and scream at my husband regarding him throwing the boxes into the dumpster. She stated that her employee should have locked it but he didn’t but that she was going to charge us a fee for using it. The next day when I went to close out my account, she was EXTREMELY rude to me, embarrassing me in front of the other staff members and customers saying if I didn’t pay the fine she was reporting me to collections. Keep in mind I had my 6 month old baby with me and never argued or said I wasn’t going to pay the fine. I called my husband after letting him know how rude she was and he tried calling 3 times but she would never answer. GO SOMEWHERE ELSE!
Scott Domingues
::Reserved a uhaul at this location, for 12.... we all know how Houston traffic can be, and arrived at 12:45. They told us that they gave away our truck to a walk in. We now have movers waiting at our home with no truck Thanks guys! P.s. spoke to uhaul and they informed that we should have called them. First off, we are the client. They have our phone number why can't they call us. We had our cc on the reservation so they could have charged it and gotten a free hour. Save yourself a headache and rent some place else