Coleman American Moving Services, Inc. w Nashville

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komentarze 5

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  Dave P

  :: 31 March 2018 17:29:05

  Out of all my moves they were the best 5 stars all the way very professional highly recommended not even one thing broken!!! Thank you allied van lines. Will see you again im sure of it.

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  Robert Moore

  :: 25 February 2018 13:00:19

  Our move was a mix of good works, missed deadlines and ditches. The moving day was a day late because truck got stuck and they had to abort until next day. The moving crew did an excellent job of moving out the furniture, etc. as did the packers when they packed. The missed deadline occurred at other end-our guaranteed delivery date was missed by three days because driver had to pickup another load before proceeding to our destination. When truck arrived at destination, the driver found out that the unloading crew was in a different city thus delaying off-loading. Our goods survived in mostly good condition.

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  Breanna Hunnicutt

  :: 01 February 2018 17:21:46

  The only reason I used this company is because I had to. My husband is military and we moved overseas and this was the company they sent to pick up my belongings. They didn't have a full house to pack because I lived with my parents. My husband was already stationed elsewhere overseas at the time. All of my belongings were in one room, ready to go. During the time of packing up my stuff, I didn't stay in the room and hover to watch them pack because why would I want someone coming into my workplace to tell me how to do my job? Big mistake. I unpacked my belongings today to find things poorly packed. Surprisingly, only one thing was broken...unfortunately, it was a small ceramic wall hanging from my grandmothers house that was thrown into the bottom of a box. Not wrapped up or protected in any way with heavy things sitting on top. Other valuables were also not wrapped up and should've been. I had a pile of breakable things separated from the rest of my stuff to try and make it easier to pack . I guess that didn't do much. I also found part of an under the doorknob door stopper, which the main part was not even packed. Another item, I found underneath a bed that was suppose to be packed wasn't...and things I specifically told them not to pack (more than once), were packed and they belong to my parents. The movers that packed up my stuff were loading the dollys so heavy, that they damaged the stairs going down and letting the dolly bang very hard each time. So then they started sliding my boxes down the stairs. I heard one or two tumble which I then asked if everything was okay. They decided they need to get a little closer to slide them down. Even though I didn't hover, I did check to make sure everything was going smoothly quite often. Things looked good at the time, or so I thought. The people who came were nice but thinking back, their conversation with each other must have distracted them and it had an impact on their packing skills. Part of the conversation was some drama and about beating someone up, which saving that for the ride back up to Nashville would've been a little more professional. I hope to never use this company again.

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  Deb Oldfield

  :: 09 January 2018 18:34:56

  In November 2014, Coleman American in Nashville was hired by the Army to pack my household goods and put a large portion of them into non-temporary storage while I moved overseas. When the movers got to the garage, my husband explicitly requested that his toolbox be unpacked, inventoried by item, and stored empty with the tools packed in boxes. This request was declined and he was advised that it was company policy to lock the box and pack it full. Though upset and worried that his tools would disappear, we proceeded as advised. In July 2017, when we moved back stateside and the non-temporary storage goods were delivered to our new home, the toolbox and all of the tools were missing. We called the Nashville location and spoke with Mr. David Reichenau, who flippantly recommended we 'just file a claim.' My husband advised him that if we did, the claim would likely be for over $15,000, as this was not 'just a set of wrenches,' my husband is a mechanic who had accumulated quite a collection of tools over the course of a decade working for several large companies. David back-pedaled and asked us to give him a few days to look for the box. We did. After a week, and checking with David that the box had not been located, we created an itemized inventory of the box (from memory, as the movers would not comply with our request to inventory the box before storing it); the contents were valued over $16,000 and filed a claim. Their claims agent offered us $1,000 for our loss two months later. I countered for the full amount and received no response for over another month. At that point, I transferred the claim to the Military Claims Office. In December, the MCO called with amazing news that Coleman had found our toolbox and were making it a high priority for shipping/delivering. Once again, we were given David's name as the point of contact. I contacted David and he advised that they were hoping to get us the item by Christmas. I was elated. He said he would be in touch when they had a truck lined up so we would have a timeline for delivery, but if I hadn't heard from him in three days to call him back. Three days past with no contact, so I called. David seemed surprised that I had not heard anything and said he would check into it and call me back. Two days passed and I had not heard from David, so I called again. Again surprised that I'd not heard from someone, he said he would check into it and call me back. We did this a few more times, David never returning a call when he said he would and me being as pleasant as possible throughout. Finally, David stopped answering the phone when I would call. My husband was able to get through to a different manager. He was told last week that the toolbox left their location in a truck 1-2 weeks prior and they would give the truck our contact information so we would have an estimated date of arrival. Today, they have no update except further promises to return calls.

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  Lisa Klekowski

  :: 03 July 2017 15:33:55

  WORST MOVE EVER. If I could give negative stars, I would. Bottom line--choose this moving company if you want all of your stuff thrown into a box, broken, and also lost. They also attempted to deliver a few items to me that weren't actually mine. On top of that, when I had a complaint at the destination, I was told a general manager would call me the next day to 'help.' That never happened either. I had so many broken (shattered, not just a dent here and there) that I require a whole other page to list everything damaged. They put tape directly on the furniture finish when wrapping it up. They didn't use packing material to wrap delicate glass items. Papers were randomly thrown in a box with clothes and shoes and glass. This was all destroyed. On top of that, over 10 boxes were badly crushed at delivery. Wood items looked like they were dropped on the ground multiple times. There was absolutely no respect or care given to my belongings. Lastly, 5 boxes are now missing including all of my clothing. Not only was the service horrible but this moving company has done nothing to attempt to fix the problem. Do not hire this moving company unless you want everything damaged and you also don't want to be reimbursed for any of it.