Cole Haan in San Francisco

🕗 opening times

comments 5

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  Pavel Morar

  :: 17 May 2018 19:58:20

  Don't buy online if you count on being able to return them. I bought a few shoes and send a few of them back but UPS lost them and is ready to issue a refund but it has to go through Cole Haan as they paid for the label. Well, Cole Haan refuses to claim the refund and do any processing so I basically lost a few hundred dollars with them although it should be a simple matter to resolve.

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  Kathleen Li

  :: 20 December 2017 20:29:08

  Extremely rude and impatient sales rep over the phone

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  Caitriona Mcauliffe

  :: 29 August 2017 13:52:29

  Maria who helped me order shoes online as they weren't in stock @ store was super helpful . 5 stars great service .

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  Ryan Paredez

  :: 12 February 2017 23:57:47

  Nice downtown location. The shop isn't super huge but enough to find something you'd like. I got some zerogrand shoes here and love them.

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  Becky Walding

  :: 26 August 2016 21:56:16

  Service was slow. Poor customer service. The day after my purchase of 4 pairs of shoes, I realized there was a coupon for 30% off. When I called the store they demanded I return to their store to get my price adjustment. I was 3000 miles away and going back to the store was not possible. They were completely unaccommodating - which is surprising for a supposedly high end store.