Cold Stone Creamery in Phoenix

🕗 opening times

comments 5

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  Don Milligan

  :: 21 May 2018 17:59:42

  Prompt courteous service, friendly atmosphere.

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  Samuel Boling

  :: 02 May 2018 00:04:42

  My experience with this location was not good. As mentioned by others the workers act like it is a pain to serve you and waste a lot on the board. What really bothered me was that the dipped waffle bowl my wife got tasted awful and the ice cream was melted and didn't taste that great but no customer service: they would not remake it or provide a refund, not even an apology, just "you can still eat it."

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  Kevin Meuret

  :: 28 February 2018 14:24:43

  Always pleasant staff and experience. You pay for the customization as to be expected. If I wanted cheap and boring I wouldn't go there. When I want tasty and plentiful I come to this location.

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  Info Coldpack

  :: 09 February 2018 23:25:30

  Lady working did not mix the mixings into the ice cream and gave attitude when I asked... I thought the point of the cold stone was for mixing the add ins! Seems lazy, hope she’s not working next time.

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  Andrea Bodea

  :: 01 November 2017 03:43:37

  Normally I've always had a good experience here but last night I told the girl I wanted banana and chocolate side by side.. she gave me "mint and chocolate", i wasn't able to correct her because I was at the register already and I wasn't rude about it, all I said was "oh it was supposed to be banana and chocolate" and she was like "you said mint and chocolate.. but okay I can change it for you". Like I know what I said. I've never even gotten mint. I know 100% I said banana, maybe she misunderstood me, but Even if I was wrong, as customer service you're not supposed to tell me what I "said", just fix it. Giving it 4 stars though because I've never had a problem before. I do wish they had the blueberry muffin flavor at this location though.