Closetbox in Washington

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comments 2

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  Evan Hathaway

  :: 16 April 2018 23:36:05

  Beware —- DO NOT USE THIS COMPANY! We used them this past fall while we had to move out and they lost one of our main boxes with irreplaceable items and claimed they could not find the box after the fact. In addition, they heavily damaged two of our most prized pieces of furniture as well as scraping walls and denting ceilings during delivery with employees that were contracted and appeared to not care. They have no integrity as a service and plead ignorance like the irresponsible company they are- if you do not use their insurance they will not make it right with you and leave you hanging with damaged goods and lost items as they have with us. We talked and emailed with representatives of this company for over a month and they simply mailed us a $200 check (what they justified as $0.60 a lb worth of items lost and damage) after thousands of dollars damage to furniture and lost items. If the ownership and company representatives had any moral responsibility and class they would do the right thing, but they do not and that in a nutshell is the company you would be contracting with to move and safeguard your furniture and valuables.

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  Jasmin Keskinen

  :: 26 August 2017 10:36:46

  IF I COULD LEAVE ZERO STARS, I WOULD. I have a box that was clearly thrown around and beaten because the contents are broken. Everything was wrapped in bubble wrap, NOT TO MENTION THE BOX IS CLEAR PLASTIC AND YOU CAN SEE THE CONTENTS ARE FRAGILE. I am so upset over how stupid the movers had to be to throw around a VISIBLY fragile box. All my kitchenware is broken. This is beyond unacceptable. I am so upset. I would not recommend this company to anyone. I have used movers and storage in NYC for years, and this company in D.C. is TERRIBLE in comparison, in every single way. I mentioned to the movers when they picked my stuff up that clearly the kitchen boxes they could SEE are fragile and they supposedly noted this....UNREAL. They broke everything. I am so mad!!! Everything was wrapped up in bubblewrap NOT ONCE, BUT THREE TIMES. It had to take some serious throwing around of my fragile, VISIBLY FRAGILE, items that I specifically stated to be careful with to cause this kind of damage. It's not like the box was even heavy. I will not refer Closetbox to anyone. I am so upset with the unprofessionalism shown by this company. I have a variety of other complaints from the drop off process that I will get to in a moment. I am so angry. Closetbox had one job and couldn't even pick up and store stuff without breaking it. How can anyone be expected to store fragile items with this company? I made it more than clear that the items were fragile and IT DOESN'T EVEN REQUIRE CLARIFICATION. I DIDN'T EVEN HAVE TO OPEN THE BOX TO SEE THROUGH THE CLEAR PLASTIC THAT THE CONTENTS WERE BROKEN!!! This is terrible. These items are irreplaceable mementos, hence the fact that I stored them in the first place and trusted them with this company. It is not about money, it is the principle of it. If I trust someone to transport my stuff - I trust that they will not throw around clearly fragile things, ESPECIALLY when they can see it is fragile, it says it is fragile, they can SEE THE CONTENTS THROUGH THE PLASTIC WITH EASE, and I asked that they mind the fragile boxes. Additionally, I was only able to choose between two days for delivery because I live in a GW dorm. Unfortunately, Closetbox does everything around undergraduate times. Sadly for me, I live in a graduate dorm and we move in and start weeks before undergraduate students. This means I spent weeks without my stuff from storage because there was "nothing we can do." Terrible customer service, terrible movers, terrible moving company, terrible care of my stuff. The question is: what does Closetbox have going for it? Nothing. Use another company. This one will make you regret every choice you made. Not to mention, it is the most expensive. I expected the best service and got the worst. DO NOT TRUST THEM. THEY WILL DISAPPOINT.