Clive Coffee in Portland

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comments 5

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  Charles

  :: 17 March 2018 11:04:07

  Ordered open box machine and new grinder after working with the crew for the decision and machine arrived and didn't work. Worked with Gil for a week over the phone to try and get it working and he finally said to ship it back and they would do a full refund. I did and kept the grinder but didn't receive the full refund, but a 20percent restocking fee was charged. This was against what I was told by the technician. Would go to one of many other great places to buy equipment from in the future.

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  Tom Cervo

  :: 06 February 2018 15:53:59

  Clive Coffee is my absolute favorite specialty coffee website. I have shopped numerous other coffee websites, only to find limited product availability and extremely high pricing. The Clive Coffee team is amazing and their level of care for your needs is exceptional. I spoke with Paul on the phone who helped me find the perfect machine I was looking for. We discussed my needs and wants for my machine and he located a beautiful machine for me at a great price. It was shipped out the exact same day, expertly packed, and with a free starter kit. I received the machine, fired it up, and couldn’t be happier with the results. They have informative product videos ranging from setup, to complete overviews of the machines, and have many detailed articles on each and every subject. While talking to Paul, he sent me a link to an article pertaining to the question I had, furthering my confidence in my purchase. They’re extremely friendly, knowledgeable, and overall fantastic. I would recommend their store as your first stop for specialty coffee needs. Any machine you get is fully tested to the highest level of quality, and you can be sure you get exactly what you need/ want.

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  Jackson Ball

  :: 15 December 2017 21:27:27

  clive has staff that is relatable to a wide range of espresso enthusiasts. i had an "unexpected" experience that they bent over backwards to make right. They were brutally honest, offered me a crazy good deal on a much more expensive machine but rather than take the easy money guided me to a better purchase. Great people.

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  Theo Tetzlaff

  :: 15 December 2017 18:57:23

  As the other reviews say, good people, good-looking machines... That said. They sent my order without requiring a signature on delivery, arriving the weekend after Thanksgiving. So, it was left by UPS outside of my house and, of course, promptly stolen. Clive Coffee did a good job of taking care of things afterwards, and they seem generally to be consummate professionals. But leaving a $3k purchase on a door step, outside, during the holiday season, because someone didn't require a signature... is just not a good idea. Still, should anything happen, I would trust them to do their best to try make it right.

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  Ariel Azoulay

  :: 07 December 2017 13:23:49

  My coffee machine had an issue 10 months after purchase. At first, Clive sent me the replacement part. Clive kept making appointments with local tech companies to come fix the machine. The tech companies kept bailing (i.e. not coming to fix it). Clive understood that this was very frustrating and decided to send me a new machine. While it was frustrating the technician didn't come, I truly appreciate the professional attitude Clive demonstrated, understanding the customer and solving the issue. They didn't ask me to change / modify review as a condition, as many other companies do. They just did what was right.