Chevy Chase Pre-Owned Super Center in Bethesda

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comments 5

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  Tawfeeq Nayal

  :: 31 March 2016 20:36:17

  I liked this place a lot. Freindly sales reps. Jeff is one of the best reps I have ever seen. He is nice, honest, friendly an knowledgeable. They gave me a good price but i didn't end up buying the car because they didn't have the exact car i was looking for. But will definitely recommend this place.

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  Satya visampalli

  :: 16 February 2016 15:54:22

  I called to beat an existing new car offer and I think Robert or George is the guy on phone told me why do you even try to beat the offer and what fun you get out of it and it will ruin your car buying experience and fun blah blah blah...basically they wont honor customer wish instead they try to talk your idea out of your mind. You know they suddenly hang up after some discussing because I asked point to point - can you beat it or no?. They don't have ba$$s to beat the others offers. Waste of time on phone itself imagine if i would have gone in person i would have regretted it so bad. Any way I bought car someplace else than here. They lost me as customer for their business.

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  Diego Turo

  :: 20 November 2015 08:35:53

  The sales representative I worked with, Mr. Leroy Taylor, was fantastic! Mr. Taylor was very professional and showed me all the cars I was interested in. He printed all the car specs out and let me see all the differences between models and prices. The presentation of each car was extremely transparent. After talking with Leroy I knew exactly what I was going to buy and at what price. Then he introduced me to the manager: Mr. Robert Cumberland. After a short conversation, Mr. Cumberland gave me an offer way better than the original price. I told him I was going to visit other dealers before taking a decision and, without any pressure, he let me go. After visiting Ford, Hyundai, Honda and Mazda I figured that Mr. Cumberland gave me the best offer on the market at the first visit! I didn't have any reason for not buying from them: the price was good and the salesman was amazing (by far the best in the DC area) When I went back to finalize the purchase, it took us four hours. There were other customers before me and it was on Sunday at the end of the month. So, I can't say if they were slower than the usual. I was very happy with the car and the whole experience.

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  Tisha Wiley

  :: 04 November 2015 02:01:46

  I went in ready to purchase a vehicle. The test-drive was exceptionally pleasant. The sales rep I worked with, Leroy, was absolutely phenomenal. I would give him 5 stars if that was the end of the story. After the test drive, I spoke with the manager and told him I had located a vehicle at a good price elsewhere and was only interested in purchasing if he could provide a competitive offer. From that point, it took over an hour for them to provide me any numbers at all. I sat next to the office exploring the car I wanted to purchase and listened to three people goof off, including the person that was supposedly working to pull up pricing for me. I was the only customer in the sales room. As another reviewer mentioned, the pricing was far from transparent once it was finally provided. I was not provided a print out of the vehicle I was being quoted, was not allowed to take the quote provided, could not get the money factor or residual on a quoted lease, etc. etc. I have been to several dealerships in the last few weeks, and this was by far the worst experience in terms of straight-forward, honest information about pricing.They eventually offered a competitive price--I think--but they didn't provide the information clearly enough for me to be certain, I'm unlikely to purchase from them due to the sheer annoyance with the process. I've been to several dealers at this point and know it only takes a few minutes for them to get some numbers as a place to start. Waiting over an hour for the first number when there is no one else in the showroom is ridiculous. Don't get me wrong--Leroy was phenomenal and is by far the best salesman I've met with so far. But whomever was behind the scenes supposedly running numbers (Luiz, I think) was terrible. Very disappointing, as I would have loved to do business with Leroy.

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  Ajay Pillai

  :: 01 June 2015 23:56:15

  I would love to give a zero star, but I guess I can't! Worst sales experience in my life. They only gave partial information always. Hours wasted to finally get to a print out of cost. They would not let me compare lease vs. buy options--only gave me partial information. They would not let me even take the printouts home so I could put it in a spreadsheet to compare. The bottom line was that the price they showed me for leasing was twice (twice) what Passport Nissan in Alexandria (my comparator) quoted. Twice! I don't care what they want to try to sell the car to me for, but I really wish they did not waste all of the hours to get to the number. So beware of wasted time and expensive deal at the end!