closed
🕗 opening times
| Monday | - | |||||
| Tuesday | - | |||||
| Wednesday | - | |||||
| Thursday | - | |||||
| Friday | - | |||||
| Saturday | closed | |||||
| Sunday | closed | |||||
1111, North Charles Street, 21201, Baltimore, US United States
contacts phone: +1 410-837-2050
website: www.chasebrexton.org
larger map & directionsLatitude: 39.3027077, Longitude: -76.6155461
Wolf “Benjamin” Lunatic
::Horrible service every time I come. They not organized at all. They cancel appointments without telling you. Your doctor comes an hour or so after you arrive. No matter how many times you update information they’re not going to update your information. The front desk is argumentative and out right lazy. While sitting in the waiting room I listen to them complain about coworkers.
Cuppycakes
::The customer service was horrible, zero stars would be a more appropriate rating if google allowed it. I have covid so I called to reschedule my appointment. The receptionist Marie D. answered my call and spoke to me with the nastiest tone. She made rude and condescending comments towards me and was hesitant to give me her name when I asked for it. She even hung up on me while I was in the middle of talking. All I wanted was to reschedule my appointment, it didn’t call for that type of behavior from Marie D. or whatever her real name is. Chase Brexton has wonderful providers, but it’s being overshadowed by the unprofessional behaviors exhibited by the receptionists. Unfortunately, this is the 3rd incident I have come across here, but I got a name this time. Chase Brexton needs to address the concerns otherwise they will continue to lose patients. The wait time to speak to a receptionist is also ridiculous, it seems like the company doesn’t have enough receptionists. The negative behaviors are stemming from the receptionists being overworked. DO BETTER CHASE BREXTON
B Johnson
::I am dissatisfied with customer service and professionalism. It is unacceptable for an appointment that was scheduled 2 months in advance to be canceled due to the physician deciding to be out of the office 2 weeks before my appointment. To make matters worst this appointment was rescheduled by staff close to the beginning of Spring, 2023. Anyone can understand needing a break and I encourage it but it should be the physician's responsibility to find a fair and reasonable accommodation for his/her patients due to requiring to be out of the office. I am completely devastated and disappointed.
Jeyoncè Senior
::The security officer was very knowledgeable when I felt lost in the building. I'm a new patient so it was a great experience. The bathrooms are kept up with freshness. I spoke with my intake specialist and I enjoy the outcome I will receive she was very friendly and listened to my wishes. I'm hoping for a great journey. 1111 💜
BettyRoxx79
::Worst dental care ever. The staff is often mostly fine and the doctors tend towards obnoxious, over confident and inexperienced, quick to jump to whatever’s easy and not to what is ethically helpful. Good luck keeping your appointments as they select people to double book or to cancel on regularly because the front desk scheduling staff is incompetent and unable to communicate. Three times and n a row now that they double scheduled or the doctors have suddenly taken vacations. Absolutely the worst. One star only because Google makes you choose at least one.