open
🕗 opening times
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| Sunday | closed | |||||
1435, South Bowen Road, 76013, Arlington, Tarrant County, US United States
contacts phone: +1 817-548-3038
website: locator.chase.com
larger map & directionsLatitude: 32.7220351, Longitude: -97.1489369
Jennifer Jones
::The branch manager, Melissa Fischer, will not help you if any problems arise with your account. She refused to look past 2 months of charges to see when permission was established with my account to incur overdrafts. I tried telling her it never was. She then said that, while my account has never been overdrawn like it had just done (it literally couldn't... I had set the account up 15 years ago to where it couldn't), she said if she helped me fix the 18 overdraft charges that posted to my account, that it would be discrimination... that if she helped me fix something that has never once happened in 15 years, she would have to help everyone. Another way to word that is to say that is to say that Chase Bank discriminates against all of their customers in lieu of ill gotten gains. I am leaving Chase Bank after 15 years, officially, tomorrow. Thank you for showing me what Chase Bank really cares about, Melissa: Their bottom line, not their customers.
Notta Chance
::Do NOT use this bank! My phone was hacked and they just laughed. They took everything. Spoke with the "manager", and brought in printed proof. They laughed? Asked them to flag my account, limit was set at $125 and I'd receive a text...that didn't happen. $1K was taken and told me it was my fault. I asked for a bit of cushion until my next ssdi check, and denied. She's amusing. I will contact the ADA, (I'm severely disabled with a service dog, and service person who can assist) and she was LESS THAN HELPFUL. Customer for more than two decades. Avoid, avoid, avoid.
Jonathan M.
::Decent service not sure what else I want from a bank....
Bianca Martinez
::THIS BRANCH HAS COMMITTED GROSS NEGLIGENCE WITH OUR ACCOUNTS. Someone fraudulently went inside this branch and opened a new account under my husbands name and then drained all our joint accounts. The employee responsible is Wasem Elsaleh and now we have called all day long and neither the supervisor nor the employee will pickup the phone. They accept fake documents and are reckless with your money and then do not want to take responsibility. Keep your money in a shoebox.
Nhi Le
::I just wanted to say thank you to Yvette Lok for helping me today! I was having some trouble with my Southwest card and she was able to solve the problem for me. She helped me right as I stepped through the door and was very patient and empathetic as she made a few calls to get to the bottom of the problem. This was also towards the end of the day which I was even more grateful that she was able to fix everything so I wouldn’t have to come back. This was actually the third chase branch that I went to and was finally helped! Anyway, thank you again for the great customer service!