Chase Bank in Bellevue

🕗 opening times

comments 5

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  don b.

  :: 27 September 2022 12:03:57

  Don't waste your time coming to this bank. A while ago I tried opening a bank account here and the process was laughably bad. I came in multiple times trying to open an account and each time something was wrong. They wanted proof of address. I provided a lease document (which is listed as a valid option on the Chase website). Nope, not acceptable. I provided a receipt from my utility provider. Nope, not acceptable. They said I need to wait to get a pay stub from work or a whole month for a utility bill. This does not make any sense, because PEOPLE NEED TO OPEN A BANK ACCOUNT ASAP SO THEY CAN DEPOSIT THEIR PAY CHECK IN THE FIRST PLACE. Not sure if Chase has stupid policies or this branch just doesn't know what they're doing. I ended up opening an account easily at Bank of America, they have better offerings too.

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  who Datmadapaka

  :: 30 August 2022 01:56:22

  Worst Customer Service by Bank teller Zilin Li. A robot online is more helpfulf and friendlier.

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  Andrew Small

  :: 20 May 2022 00:55:38

  Went in for a new credit card (in-store application has the first year cost waived) and Sophal was super helpful. I didn’t have an appointment but he was able to see me within about 5 minutes of waiting. Gave me some tips on credit cards and savings account and I walked out of the store with a new CC.

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  Jonathan Wu

  :: 05 April 2022 14:44:21

  I had the ABSOLUTE WORST EXPERIENCE attempting to open a checking account with Jingwei Zang at the Bellevue Way branch. I had all of the proper paperwork required and the associate did not accept a legal document from the US State Department that is listed as an accepted document on the Chase website for opening a bank account. Need to improve the training and service at the Bellevue Way location so the staff understands when a document is listed as Chase accepted for opening a checking account, the associates will accept the document to open the bank account. Jingwei should also understand the US State Department is a real entity that represents the United States government, even if he's never seen the document before. He was also extremely RUDE on top of being INCOMPETENT. I had to drive to Mercer Island where their lovely associate quickly opened the bank account for me using the same document from the US State Department and passport.

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  Ocean Chill

  :: 05 October 2021 10:34:32

  Edit: Over 1 year later, I still stand by everything originally stated here - fantastic staff at this branch. After returning to the U.S.A. after 20 years, this branch has been a huge help in getting myself set up stateside again. I've visited two or more times a week for the past month, interacting with at least 6 different staff members. Each and every time, whatever time of day, they have been incredibly cheerful, polite and helpful no matter how big or small my needs have been. The staff at this branch exemplify what excellent customer service is about, so I thank and commend them all.