Celebrity Cruises in Miami

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comments 5

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  Travel Guy

  :: 28 April 2018 07:12:37

  Big Disappointment ! Me and my family were on Celebrity Silhouette for a 7 day voyage. We all got sick. We had some older people in out party, and they got very sick with Bronchitis. There were numerous people that got quarantined. The food was not up to par on this one. Beware: They now are removing tables in the Main Dining Room to force you to go to the Specialty Restaurants. The workers were very rude. I have food allergies, and I told them at the Customer Noservice Desk, and I was told Why are you telling me what you are allergic to ?!! I have been on numerous cruises in the past, and I have always told Guest Relations Desk. This Cruise was alot more expensive then other cruises, and it wasn't worth what was paid especially considering the sub-par service. Never again !

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  Chas Daly

  :: 09 April 2018 15:30:40

  Booked a cruise with Celebrity and got a good deal. Perhaps it was too good of a deal. They contacted me within a week and cancelled my reservation due to a system error that gave me too low of a price. I couldn't beleive it. Be careful with Celebrity. I cruise with lots of other cruise lines, but I will not return to Celebrity ever again.

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  Bill Bieler

  :: 02 April 2018 11:13:01

  Preparing for a cruise and trying to navigate the website is troublesome. You have to jump to different places to do things that you should be able to do as soon as you give the booking # and answer a couple of security questions. It does not work that way and it should. Now the good. The people at the 800 # could not be more pleasant.... and I'm sure they get lots of calls with people needing help with their website. I have sailed with them before end enjoyed the on board experience.

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  Speedbird 007

  :: 27 March 2018 09:17:29

  Celebrity Cruises we're the best I have made so far. Delicious food and very friendly staff. I enjoyed Jamaica and the Cayman islands on our trip. Boarding procedure was quick and I always felt safe and welcome

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  Robert Barden

  :: 02 March 2018 02:44:30

  My wife and I took a cruise in the #Celebrity Reflection, our second cruise on that ship, in January 2018. We did have a few complaints by the end of the cruise. Nothing major, mind you, but large enough that we felt a need to voice our concerns with the cruise line. We have done so on two occasions. First, by filling out a form, which was provided to us at the guest service desk after explaining the situation. And second, was after returning home. It has been over four weeks since then a still no response! Does Celebrity Cruise Line not value my opinion? Do they not value my business? Do they not value customer satisfaction? We did book a future cruise while on board but we are so discussed with their Customer No Service we will probably cancel and sail with another line in the future. Hey #Carnival Cruise Line, #Holland America Cruise Line, #NCL Cruise Line, and #Princess Cruise Line! Do you need a couple of more passengers??? #I expect more!