Casa Carpet Tile & Wood Wholesale in El Paso

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  Darryl Atkinson

  :: 05 December 2017 00:03:33

  I used Casa on 3 occasions primarily bc their selection of "flooring" products is larger and more diverse than most other retailers. That being said, including the term "WHOLESALE", as in Casa "wholesale" in their name is misleading and disingenious bc in every instance I found an identical product, such as Esmer tile, elsewhere in EP for 10-30% less. Another example was their wood glue pricing, bc after purchasing roughly 8K of Regal wood flooring I was informed the glue would run another $800 bucks. I declined and opted to checked around and was shocked at the markup since I located the SAME glue (MAPEI 980) at Lumber Liquidators for just under $200.00 bucks, a markup approximating 400%! I also discovered, the sales folk are very protective of their "own" customers which means if YOUR agent is "unavaliable", chances are little can or will be done until he or she returns from break, vacation or otherwise. Finally although Trish was great, and was THE REASON I became a repeat customer ---I wont return only to be gouged again.

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  Scott Lorson

  :: 24 October 2017 17:16:41

  Customer service, timeliness, quality of work, and communication are absolutely unsatisfactory. I scheduled a installer to come fix the work they did the first time and my appointment no one showed up...twice. I would never hire this company or do business with them again.

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  Alan Cardona

  :: 19 October 2017 16:45:46

  Quality products and exceptional service from Roel Correa each and every time. I've been happy working with them for years.

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  Laura Miramontez

  :: 31 August 2017 15:05:24

  Excellent. Always a great deal. Great customer service. I really loved Terry's attention to detail. I order everything there everytime. Keep up the great work.

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  James Haynes

  :: 17 March 2017 14:54:50

  I've got to tell you about the amazing team here at Casa Carpet. Everyone that helped me there made the entire experience very pleasant. I got this beautiful wood-textured tile from Spain here. Unfortunately I had to change contractors and this caused quite a long delay in me being able to lay it. But Louie De la Rosa and Charles Vidal patiently held it for me in their warehouse until we were ready. Charles was patient with me throughout the entire process. And Louis gave me great installation advice which was completely invaluable . And I got to say something about the delivery team as well... David Colunga and Jorge Mora, They restocked everything so that it would fit in my pod correctly. And finally, they have a great customer service team too. Returns for broken tile and a grout change were easy and hassle-free. Visit Casa yourself and you'll be singing their praises too!