Cartier in Dallas

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comments 5

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  Nicholas Gangloff

  :: 06 May 2018 18:06:03

  There are many reviews saying that the customer service is horrible, but I've been coming to the Dallas boutique for years, and they have been nothing except exceptional. Barbara has always helped us and has gone above and beyond making our experience wonderful. When Barbara isn't there, Francis and Jasmin have also helped us many times. Very beautiful store and great service all around. Highly recommend stopping by here.

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  ryan industries

  :: 24 October 2017 14:22:51

  they dont know how to repair what they sell, not do they stand behind the warranty. when my $5k watch was not working properly, they keept it for 1 week. never called me with any update. and when i picked it up they said it was fine but never did any repair. i had to sell that watch on ebay, and i lost $1500. now i just never by cartier. very disappointing considering it's not a timex, its a very expensive, high end product.

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  Whitney Kelly

  :: 16 March 2017 15:41:00

  Worst. Service. Ever. All I needed was a new screw for my Love bracelet. I called Cartier in NYC for help, I called the Dallas boutique for help. I was told that a boutique would be more help to me because I don't live in NYC. After overnighting the bracelet so it could seen at the Dallas boutique, I learned the boutique didn't have any screws in stock. After a month during which the store couldn't even get my phone number correct, I received my bracelet. The "repair" Cartier recommended cost me $400. The screw I needed was free. After talking repeatedly to the clerk about not having my decade-old bracelet polished because I liked the patina, the bracelet came back completely polished and SHINY, SHINY, SHINY. I have loved my Cartier bracelet and other Cartier jewelry for years, buying and wearing their jewelry is wonderful, but stay away from the service department.

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  Sarah Kim

  :: 27 April 2016 17:14:08

  This is only my second visit to Cartier, and I am consistently treated with open arms by the staff! I especially thank the manager there, Ms. Bora Song, as well as Barbara for such a wonderful conversation and time! They are very knowledgeable of so much in Cartier, as well as retail in general. I feel very comfortable to talk to them about any and every question I have regarding my purchases! I have shopped at many high end jewelry stores, but let me tell you, this place has the best quality and staff! It has been my most favorite experience!

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  Jane Thompson

  :: 01 May 2013 16:00:43

  This is my guilty pleasure. Cartier gets me everytime. i will budget all year just to splurge on a nice new watch. the quality is abdolutely flawless. wouldn't recommend another watch to anyone ever.