Carpet Time Inc in New York

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comments 5

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  Christina Sidoti

  :: 12 May 2018 08:48:36

  Simply put - as an interior designer and a Real Estate professional I have many clients that have carpeting needs...there is NO other place I would send my lovely clients to...Carpet Time has the BEST customer service, the BEST knowledgable owners and staff. Shout out to Martina and Eleanor, I dont know how they keep up with it all always with warmth, personal greetings and a smile! The most beautiful selection of rugs, carpet, remnants flooring...delivery and installations team also wonderful...just really terrific! My go to for all my flooring and i send all my customers there! I have found that they treat each person with the same respect no matter if they are on a super tight budget or spending zillions...they are always patient and respectful and helpful.

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  Aileen Doohan

  :: 07 May 2018 14:19:55

  I recently had carpet installed in my basement by Carpet Time and it was such a wonderful experience! First at the store Eleanor and Christina were so helpful. They walked me through the best carpet and padding for my basement, which will primarily serve as a play room. The current floor was damaged (see the dark spots in the pictures) and Eleanor helped me pick the best way to install the new carpet. She put in a great amount of detail and even followed up with me after talking to their carpet mechanics. We can also use the garage door as an entrance to the house and when we do this we have to walk through the basement so they helped me pick the best carpet for stains and wear and tear. This was great because I could tell they weren't trying to over-charge me or sell me a more expensive carpet than I needed. The day of the install I was so impressed with the mechanics! They kept everything completely neat and walked me through the entire process. They asked me where I would like the carpet seam and discussed the pros and cons of each location. The thing I was the most impressed with was the baseboard installation. Instead of just putting down the carpet they asked me if I would like the baseboard removed, the carpet installed, and then they reinstalled the baseboard. This is not something I would have even thought of and it was obviously more work for them. They could have easily installed the carpet quickly and it would not have not looked as great as it does. They went out of their way to make sure it looked perfect without me even having to ask. Overall it was a wonderful experience and I highly recommend Carpet Time!

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  Lillian Ruiz

  :: 22 April 2018 17:04:43

  I got an amazing rug and amazing service at Carpet Time! I’m a complete newbie when it comes to home decorating, but the folks at Carpet Time have pretty much seen and heard it all. They were insanely helpful in guiding me through the pros and cons of different looks, textures and durability based on my design goals. Added bonus, the extra information actually made me feel informed, not overwhelmed. Highly recommended!

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  Anna Hsu

  :: 02 January 2018 17:59:44

  After I read the Google review here I went to the store. the store indeed carries a massive selection since they own the building.In the end I go with what Steve has recommended nice quality with reasonable price. They made the whole process easy and satisfying. He and Eleanor shown me what a good family business can be, make me as a client feeling comfortable and trust. I m happy with my choice over other stores I have visited , the installation team definitely pose profession manner on bring you place a new look with excellent service. The crew are too polite, I would recommend the store and the service..

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  Ale Breuer

  :: 18 December 2017 21:04:34

  My experience with Carpet Time was INCREDIBLE. From start to finish, their customer service was exceptional. I live in Chicago and I was looking for flooring for my commercial space. My interior designer had recommended that I purchase residential flooring for my business. Christina and Eleanor helped me realize that I needed commercial flooring and walked me through the entire process of selecting the appropriate flooring. They were very patient with me and answered all of my questions. If I hadn't gone to Carpet Time, I would have residential flooring in my space, which would have been a huge and costly mistake. Carpet time helped me avoid that expensive mistake and helped me pick the perfect flooring. Since I live in Chicago, they shipped me samples and even helped me track the shipments! When they arrived, they checked in with me to make sure that the samples weren't damaged. When my contractors incorrectly installed the wrong flooring in my space, I called Carpet Time and they helped me problem-solve that same evening. Eleanor and Christina helped me figure out that I needed to order more flooring so the next day, they spoke with their rep and overnighted me extra flooring. They saved me!! I don't know what I would have done without Carpet Time!! If you are looking for flooring and want a company that is knowledgeable with the best customer service, I highly recommend Carpet Time. As I mentioned, I live in Chicago, so I can't even imagine what their service looks like in NYC! Not to mention my flooring is beautiful :). Thank you Carpet time for everything you did to go above and beyond to make sure I got the exact flooring I needed for my space. I am so happy!!