C Martinez Cleaners w Crowley

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komentarze 5

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  Sarah Anne Crnkovic

  :: 28 March 2018 10:34:41

  I have used Martinez cleaners for the last several years. I had never had a problem until I took a ski jacket to them to have cleaned. The jacket was at least 10 years old has been cleaned frequently. They ruined it! It litteraly stands on it's own now and is a crumbled mess, but for me that wasn't even the worse part. It took me nearly 8 weeks and 4 trips demanding my jacket for it to even be returned to me. On one of my trips the super nice employee gave me the owners phone number. I tried calling him 2x and he never returned my call. The employee also asked him to call me. He never did. When I asked her how they were going to make it right, I was told that only the owner could do that. I told her that since he's not returned any calls so far, my guess was he had no intention of doing so. She asked me what I was going to do with it since it's obviously unwearable? I told her "I'm not after a new jacket. I love this jacket and don't want a new one. I'm probably going to take it to Gunn's Restoration and see if they can fix it." The employee told me when I left that she knew she'd never see me again and just wanted me to know how much she appreciated me over the years. So sad that the owner just didn't want to even try to make it right and instead chose to severe our relationship.

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  Autumn Mills

  :: 13 February 2018 01:40:45

  i go there all the time best cleaners in town good service in nice people

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  poorfisherman 23

  :: 12 February 2018 13:53:30

  You know you can't get any better come to C Martinez cleaners their the best night they have the best fastest service I took my pants up there in got them back the next day they were perfect took out the wringles they heavy strached my pants in my pants look better then ever really nice people good service

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  kathryn onley

  :: 09 February 2018 13:17:17

  My husband has use this dry cleaner for several years to starch his jeans and clean his dress shirts. Before today I would have given them 3, maybe 4 stars, but my experience with the simple minded girl today was unacceptable. My husband took in a dress shirt for a wedding he is in, and it came back with blue spots on the sleeves and collar. They hadn’t even noticed he spots until my husband brought it to their attention. They sent it back to their laundry service to be corrected and called to let us know it had come back and was ready to be picked up. When I went In to pick up the shirt, the girl was friendly (at first) but could not find the shirt and kept babbling on and on instead of really searching. She ended up having to call her manager and there was confusion between the two of them as to where exactly the shirt was. This shirt is very expensive and was customer ordered for the groomsmen of this wedding, so obviously I am not happy that they don’t know where it is. Earlier, I was told that the shirt did not have a new ticket and could have been stuck between other customers clothes. The girl even had to look between hanging items. After several minutes, I asked if it was a possibility that it could have been picked up with someone else’s clothes and that’s when the girl started stumbling over her words, probably because she just keeps on babbling the whole time and can’t remember what she’s said. By this point I have already called my husband so that he can be aware of what’s happening in their shop. Obviously I am upset that they don’t know where the shirt is and cannot find it after it had to be sent back because it came back with spots on it. I said she should mention that they are detergent is leaving blue spot on white items and she told me I could call to tell their laundry service about it. I told her that she is the person that needs to mention it to their laundry service because that’s not my responsibility as the customer. This is the point when the girl breaks down because cannot handle the pressure of messing up and threatens to call the police on me. She is in the back of the shop and yelled at me to leave. In my professional opinion she does not have any customer service skills. If they cannot find my husbands shirt, they will be reimbursing us our money and we will not be continuing to use them in the future regardless of the outcome. And that girl needs to take a Xanax. I will also be filing a complain with the BBB.

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  Kenneth Covington

  :: 14 January 2018 21:55:40

  Very courteous and customer oriented.