Builders' Book Depot in Phoenix

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kommentare 5

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  John Herboth

  :: 22 December 2015 11:54:29

  Ordered the Oregon Contractor Reference Manual on Wednesday 12/16/15 @ 10:38AM. Emailed to cancel the order at 10:53AM. Called to cancel order in the late afternoon after no response. UPS had already picked up the package per seller. Requested to cancel the order. Told would get a call back tomorrow. No call back. Called again on 12/18/15, requested to return package to sender and pay restocking fee. Confirmed by seller. UPS notification of sender return made on 11:41AM on 12/21/15 but the package was already on truck for delivery. Packaged delivered. Fast shipping, but poor response time to cancel request. I understand there is a no return policy. I wanted to cancel the order from day 1.

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  Maria Van Fleet

  :: 30 March 2015 17:43:10

  I have been doing business with Builders Book Depot for over 5 years. They have GREAT customer service all the girls are very nice and efficient. They are very dependable, the books get here when they say they will! I am not sure why these negative reviews They are an outstanding business!

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  Erik Russel

  :: 30 March 2015 17:41:56

  I was pleased with my experience with the folks at Builders Book Depot. The staff is helpful and they offer great customer service. Its not wonder they have been in business for almost 30 years. I highly recommend Builders Book Depot!

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  Becky Tsang

  :: 30 March 2015 17:16:14

  I happen to love Builders Book Depot. They are a local business and have been in the same location for 26 years. Everyone who I have spoken to have been very friendly and knowledgeable. I've never had a problem getting a response by email from them either. Bonus--they have same day shipping!

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  p cola

  :: 15 January 2015 20:13:57

  I sent the Builder's Book Depot THREE email regarding a book that I ordered. I still haven't heard back from them. The book I ordered is no longer a required text for a test that I'm preparing to take. I just wanted to find out if I had any options regarding return/exchange. I believe customer service is extremely important. I will never order from Builder's Book Depot again. I'm also going to inform my instructor and the other 180+ colleagues preparing for the exam.