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5911, Blair Road Northwest, 20011, Washington, US United States
contacts phone: +1 202-882-1470
website: www.budget.com
larger map & directionsLatitude: 38.961689, Longitude: -77.009794
Giovanna Jones
::I have been Using this particular location for some years now and the customer service has always been excellent. once I had an issue with two of their SUVs with the key fob and battery but other than that I've been pretty much satisfied.
Ryan Strom
::Fast and friendly service. Staff very nice and helpful. Car was in good condition. No pushy services or insurance purchase etc.
Andrew Palisades
::Not only did they have the best rate in the DC area, but the service was fast and friendly. The location is convenient, being just 15 min walk from the Ft Totten metro. Moreover, the office, which I assume used to be a bank, has a vault that the staff will let you explore as an added bonus. If only all car rental operations could be this good!
Nathan S
::Was in town for my family this weekend and had a 3-day rental with Budget. I picked up my rental slightly early, at 2:11pm instead of 2:30. When I returned my car three days later, well within the specified "grace period", I was charged for an additional hour because Budget, without my knowledge or consent - and without being reflected on my agreement printed at the time of pickup, which still listed the return time as 2:30pm at the rate I had prepaid - had changed my "expected" return time to 2:11pm resulting in an additional (incredible) hourly charge of over $30. I have initiated a dispute with my credit card company for the amount and will be filing a complaint with the Office of Consumer Protection in DC. How can you adjust a rental period without informing the consumer or having the adjustment reflected in their printed contract? I have rented with Budget multiple times including for multi-state moves in the past, but this will be my last rental from them after this shockingly consumer-unfriendly behavior.
Courtney Greer
::Have rented here a number of times. Has been an easy process. Great vehicles offered. "Budget" friendly. Will continue to book with this particular location.