Budget Car Rental in Boston

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comments 5

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  Four in five years

  :: 28 February 2018 16:10:00

  Show up to a rude man at the counter. He proceeds to tell me if I don’t fill it completely up, they are going to charge me almost $10 a gallon. He says it’s the industry norm. Yes they charge you, just not that crazy of a price and Not any place I’ve ever rented. Walk down the city block and up the HUGE ramp into the parking garage. Come out of the elevator and wander around because we have no clue where to go. We search for our car and about that time, a lady climbs out of a vehicle. I tell her the guy downstairs is a ass and she says she knows he is. She tells us which car is ours and says, “Have a good day!” I ask her if she’s going to do a walk around for damage with me? She said they check for damage before the vehicle is rented? I ask her to walk around it with me as I do not want to pay for anything that was already there. She informs me, “They are only worried about the big stuff.” I asked why the car is filthy dirty- She tells me that they have no way to wash it since the garage they are in has “elevators”? That makes no sense. She says I can was it myself and bring the receipt back to get reimbursed. The car has mud smeared on the door and has a good layer of grime all over it. I pull out of the garage and proceed to drive to my destination in NH. I pull into a grocery store. While I’m in the car, I notice the “maintenance required” light is on. My daughter informs me that it was in when we got in. The back seat has dog hair, the dash looks as if it has been wiped with a dirty rag. The windshield and regular windows all have finger prints and smudges on them. I would not recommend this place. The car is dirty, the place is poorly organized and the employees are rude and ignorant.

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  Zoë Pappis

  :: 20 October 2017 13:34:29

  Extra charges, hidden fees- don't trust the price the quote you. Car is not at the office location- hassle pick up & drop off.

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  sakshi agarwal

  :: 20 February 2017 10:39:48

  I had the worst experience from this budget rental location. I rented a car for two months, had to get the car jumped started thrice . Had a flat tire for which they charged 130 bucks. 130 bucks for a flat tire!!! If this wasn't enough, while returning they refused to accept the car back in the same budget location where we reported the flat tire. Both the locations refused to coordinate with each other, in the end I had to call both the offices explaining so that they would accept the car return and close my rental agreement.

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  mort40

  :: 04 July 2016 17:22:22

  The staff was efficient and friendly both in the office and at the pickup point. When I return the car I left an item behind. I live in New Jersey and the rental office was in Boston. They were very accommodating in locating my item and mailing it back to me. The call we rented was a delight.

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  Melanie Worm

  :: 02 June 2016 09:59:21

  Employees were friendly and helpful. NO LINE at all. Much better to use this location than the airport based on cost. We took the T Blue Line two stops from the airport, it was super easy. The car we received was brand new, in perfect condition, never gave us any trouble in the week we had it. Marvelous all around. highly recommend!