Budget in New York

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comments 5

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  Sarah Nguyen

  :: 12 May 2018 15:49:41

  I’ve always avoided Budget for some reason, but finally booked with the company for the first time and will probably never book with them again based on the experience at this particular location. When we arrived to get our car we were told it wasn’t available and they had nothing similar. The wait would be 15-45 minutes for them to bring a car by. Other than waiting the only other option was to rent a car that was available, which meant an upgrade of $60 +. They have the worst customer service with the worst attitude. Upon inspection of the car, the guy walks around doesn’t even bother to look and says sign here and yet there was a huge scratch on the front bumper. Also, when we got the car the gas was at 1/4 of a tank so we filled it back up to that and when we went to return the car they said they gave us a full tank. A round trip of approximately 160km does not use up 3/4 of a tank and we also had a gas reciept. If you end up renting here take pictures or videos of the car before you drive away for extra insurance.

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  abdulrahman albassam

  :: 09 May 2018 00:42:22

  I would give them no star at all. The location sucks! The employees who works for ipark who parks the car are the rudest. They dont want to talk. Avoid at any cost. No professionalism at all. I forgot a bottle of water in side the car, and the employee with an attitude said, take your trash!! Don’t rent from them. There is Hertz, National, Enterprise and Avis near !!

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  Big Storage

  :: 08 May 2018 08:37:08

  O carro não está disponível. Já faz 1 hora de atraso e não sabem nem aonde está. Só tem uma funcionária, não tem gerente. Uma verdadeira bagunça. Não recomendo péssimo serviço

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  M T

  :: 03 March 2018 23:17:14

  WOW! I'm really glad I didn't see the negative reviews because my very first experience renting from Budget & at this W. 49th St. NYC location was very, very positive. I've only rented 3 vehicles in my life (a truck in 1985, a car from Hertz Pittsburgh airport...a very expensive total rip off & not great customer service experience, and 2-18 with Budget). I first visited Budget's site & engaged in online chat with a rep & the next day I visited the W 49 St. rental office & the 2 reps were were super nice, helpful & friendly. I then called & spoke with Budget customer service for advice on my car rental needs/plans (I need to begin making regular once a month or every other month visits to see my elderly parents in another state). I'm sorry others did not have a great experience with this Budget location, but mine was very good. I had a Ford Focus that was super clean & like new and the reps at the location were great. I hope my future experiences are as great as this time.

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  Konstantin Ivanov

  :: 26 July 2016 14:12:21

  Все отлично, только вместо chevrolet tahoe дали ford fusion за те-же деньги. Типа "у нас больше ничего нет, не хочешь - не бери".