Brand Source Appliance in Aurora

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  Beth Mossholder

  :: 22 December 2017 11:46:25

  Horrible experience. I have been without a washing machine for 2 months and STILL not fixed. 4 service calls, wrong parts, and terrible communication. I do not recommend this company at all! NEVER have I experience this kind of awful service. I finally had to give up and get a new washing machine. I have asked to talk to a supervisor and no resolution or help. I am not a customer that normally complains, but I have reached my limit. You do not know a time for arrival until the night before your appointment, so unless you can be home all day, its really hard. I tried to have a friend come over to be at my house so I could go to work and the person showed up early. When I didn't answer they left and wouldn't try to come back. How can I answer the phone in the middle of teaching kindergarten?! I have had to miss 2 days of work to be home. I am a single mom with a toddler with a chronic illness. My time off is pretty precious and there has been no help from this company. DO NOT USE THIS COMPANY!