BP in Wixom

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comments 5

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  Shannon Ellis

  :: 07 March 2018 21:42:06

  I was at your Wixom site tonight 03/07/2018 around 7:30p.m. (8684243) to fill up with gas as it is my usual stop for things at least three times a week usually with the mornings/afternoon shift, but I've been plenty of times during this guys shift to because of its convenience to my place of employment for the last five years. Tonight shall be the very last time I ever spend a dime in your establishment again. I've never be so belittled and disrespected by someone offering a service I'm paying for. I swiped my debit card at the pump which was acting funny and even when it pumped was still blinking, but only pumped .37¢ I tried a few times to keep pumping but it wouldn't, so I went into the store figuring the computer stuff was just cold or something. Swiped my card inside for $80 to fill my tank and had no issues with it being declined told the attendant what happened and said I figured I'd just try in here coz its so cold out. Went out to pump and the pump did the same thing with only pumping .37¢ again... So back inside I went and told the attendant what happened again to which he said that my card was bad because he already had this problem earlier. I said I don't think so, but I'll go call and check. Made call, took screen shot of post on site of my bank account. Went back inside thinking I'll explain this and we'll just switch pumps and I'll be happily on my way home finally after a long twelve hour day. That was not the case at all. I was belittled and bewildered by the attendants attack. He called me dumb and said I wasn't understanding him. He said what are you stupid, do you not hear me. He called me a lair and a smart ass. He also told me to leave his store because he had better customers to take care of and also said he'd call the cops. All the while I was understanding what he said which was I just had a costumer with the same issues right before you on that pump but it wasn't the pump its both our cards. He printed receipts for me and I said I understand but my card won't take money I don't have it would've been declined because it's overdraft protected and I just need gas to get home that's all. He wasn't hearing any of it and acting like I was pulling a fast one on him. I never once raised my voice, swore or hurled insults at him. He even called the manager whom I see at least once a week. And he again explained what happens when you swipe a card at the pump and only have pennies your card will stop the gas at that amount, but not about the swiping of my card inside the store that was approved! I just said I'll talk to him tomorrow as the phone was laying on the counter between us and I left the store. I then went to Marathon where I swiped my card at the pump and pumped the $80 needed to fill my tank and is where I will continue to shop for the rest of my employment which is currently going on 20 years!

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  Chantel Hawk

  :: 22 December 2017 03:32:50

  Good prices and great people

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  K murdette

  :: 01 November 2017 15:42:51

  I appreciate the music they play outside at the pumps

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  Ericka Jones

  :: 09 August 2017 11:59:19

  You will need to watch out for the sellby dates on food, as they maybe month+ expired. The restroom facilities are clean. The people working are nice like.

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  Adam

  :: 01 February 2017 12:05:04

  They pump your fuel for you if you are disabled or have small children in the car!! These guys are fast too. One cashier rings up two customers at a time. No long waits ever.