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536, Cambridge Street, 02141, Cambridge, Middlesex County, US United States
contacts phone: +1 617-714-4079
larger map & directionsLatitude: 42.371514, Longitude: -71.08523
Francine Whu
::Disturbed Second Life
::Worst customer service ever! Workers are ignorant of products. NO REFUND policy. I bought a Smok vape in January for 50 dollars and went home to start my New Year's resolution LOL.. only to find out it didn't come with a battery =[ strike one, sales didn't tell me I would have to also buy a battery which cost another 20 dollars. So I had no choice since they wouldn't take the vape back, bought the battery. Bring it home AGAIN and fill it with liquid, start it up and HACK!!(strike 2) Couldn't use it because the atomizer core is bad. I called the girl on the phone and asked for her to please help me with this situation since even though there's a no refund policy they should at least try to rectify this situation. She offered to sell me another atomizer, are you serious?Strike3. So then I asked for the super to call me and she said she would call and get them to call me, which in 3 weeks since I hadn't received a call at all. Finally went to the store with Vape in hand and told her to call the manager who then said " we will sell you something else, if you'd like to trade for a reduced rate!!"Strike 4. Although I have shopped at the Harvard Square shop and have nothing but good things to say, I would NEVER shop at this one again. And advise anyone else to be cautious and know what your buying because they sure don't. Buyer Beware