BoConcept in Washington

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comments 5

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  Joel Meneses

  :: 10 April 2018 15:08:07

  Call me archaic, but the new world of retail and shopping causes me anxiety for many reasons. They range from the reduction in the number of physical shops making finding and getting there a challenge, to dealing with ill-informed associates focused on personal devices, to a feeling of judgment and trespassing while in the store, and to staff who aren't empowered to resolve issues without a manager. Customer service is now a trait possessed by a limited number who consider their job more than a stepping stone. So upon walking into the Washington, D.C. Bo Concept store, right at the moment they were about to lock the doors for the day, my anxieties of personal shopping slowly began to evaporate. The staff greeted me with a sincere appreciation of the time I took to go there. The environment was contrary to what I've come to expect, underscored by their sincere greetings and personal attention to me that I've essentially resigned as a lost art in retail since the onset of e-commerce. I was openly welcomed by Cecilia. She didn't tell me to leave or that they're closed. She invited me in and offered her help and told me honestly to take my time. I was put at ease by Cecila's congeniality, help and knowledge of the products. She informed me of their sample floor sale, took the time to show me options throughout the entire store, a time consuming endeavour, and even contacted a client who put items I wanted on hold, to see if they were still interested in them. This completely stunned me. My entire visit was not only painless from shopping, purchasing, follow-up and delivery, it was most enjoyable and quite memorable. Cecilia occasionally contacts me to make sure everything is working out as I had hoped; something that many bricks and mortar stores don't bother to do. As an architect, interior designer and discerning shopper, having the ability to see, touch and experience products accompanied by professional, friendly and knowledgable staff is more valuable than any online fire sale. This traditional way of shopping, in my option, results in happier and satisfied customers, a lower probably of returns and in the end, a personal advocate for the company - the best marketing any establishment could hope for. I left the store so happy and with a feeling of complete satisfaction. Thank you Cecilia and the associates of BoConcept for keeping alive the art of personal shopping. joel Meneses San Francisco, CA

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  Katherine Vargas

  :: 10 February 2018 17:22:45

  Great minimalistic, modern, playful and practical design. I bought two barstools and within a week received them at home. They are hydraulic so I can adjust them to different counter heights - thanks to Ayman and Tom for their through and professional service!

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  Youssef B

  :: 05 February 2018 22:10:33

  I had the chance to work with Cecilia and Melissa. Cecilia was extremely patient, attentive, and helpful with picking our living room pieces. Melissa on the other hand helped with the order processing and final sale. Both were extremely professional, and attentive to our requests and I look forward to working with them for future purchases.

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  Rob Streicker

  :: 21 December 2017 11:28:50

  I cannot say enough nice things about BoConcept DC and its owner Tim Machenaud. I purchased an office chair from this shop almost 5 years ago and it held up beautifully until one of the wheels popped off -- it appeared that normal wear and tear had stripped a bolt of its threading. Despite the chair being out of warranty, Tim immediately offered to replace the entire chair at no cost to me. It was available to pick up from the showroom the next day. This is customer service at its finest. I'm now sitting in my new chair writing this review -- a very happy customer.

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  Patricia Strohm

  :: 16 October 2017 16:20:22

  The team at Bo Concept did a terrific job in helping me find the right furniture for my new place. Ayman came and measured and presented a custom look that is elegant and comfortable. The delivery men were equally helpful. Tim is an excellent manager. I've always liked the furniture and other products at Bo Concepts but the Georgetown store is the best (better than the ones in London) I have visited.