Bobbitt Glass Co. in Houston

🕗 opening times

comments 5

• 

  Les Dorazio

  :: 14 February 2018 17:36:28

  Let me say first, the product and service was great, until there was a mistake made by the "owner's daughter". I went in with sizes written down for some glass. The order was done in the specified time fame. I took it home to place on our table, it was half an inch shy, I called and they said they would cut a new one. I went back and the staff was quite pleasant and told me they would have it out in half an hour. Wonderful, great fine and dandy. Just before they gave it to me, the "owner's daughter" approached me and began challenging me. "Are you sure you told me ..." Yes, in fact it was written down for you. "do you have the paper?" All with an air of attitude. I asked her why she as speaking to me thus. "Because I don't like it being said it's my fault". I'm sorry but it was your fault and everyone else here is being quite pleasant. "Well, you can take this one free, but don't expect this anymore". Well with being treated this way, I won't even be back. "That's fine". Final words. I stepped back in to ask if she was the owner. "No, I'm the owner's daughter". Oh so that's why you talk to people like this....sad. I have been buying from Bobbitt since the 80's at their former location. I'm sorry respect has not been taught to the next generation.

• en

  Martin Graham

  :: 20 January 2018 20:28:49

  These people have became my friends during my last project. Very helpful, very nice work, great service, reasonable pricing. Deserving of five stars.

• en

  Ken McGrew

  :: 10 July 2017 19:15:05

  Dishonest bait and switch pricing. I contacted Bobbitt Glass to find out what it would cost to replace some 14"x19" single layer panes in a historical building. Three had to be replaced as there were holes in them. Others were just cracked. I asked what it would cost per pane to decide if I should use them and how many to replace. I was told that it would be "fourteen each for materials and thirteen sixty five for labor." I had 14 panes replaced thinking this was a reasonable per pane price. When I received the paid invoice it was for $1,669.78 Their explanation is that by $13.65 they meant $1,365. When you ask for a price per pane and the prices are presented as they were, anyone would assume the price was $13.65. I asked them if they would inform customers in the future of the total out the door price and was told that they would not. When I asked for a good faith discount they refused. This is simple glass installed with glazing caulk. They claim they charge $125 per pane, though this number was never discussed with me. And at any rate, I would never have paid this. It takes only a few minutes to chisel out the old glazing and install new. I could easily have gotten glass and installed it myself. At first I thought this was a comedy of errors but given their aggressive response in my communications with them and the negative reviews by other customers, I now suspect I was intentionally misled. Be sure to read the negative reviews below in addition to this one. I wish I had.

• en

  Michelle Maislin

  :: 14 June 2017 17:12:11

  We were extremely pleased! Bobbitt Glass just completed several projects in our home and we were impressed! Nicole was a pleasure to deal with and Alex and D.J. were amazing at the install. Their attention to detail was spot on and I loved their determination to get the job done right! I also appreciated that they explained how to care for the glass. Thanks Bobbitt. We will definitely be back with our next project!

• en

  Rosalyn Vera

  :: 13 June 2017 16:03:19

  Bobbit Glass and its owner, Nicole, was wonderful to work with! They went above and beyond customer service to handle all our glass needs. They also installed our Switch Lite Glass (aka Smart Glass) when other companies shied away from it.