Big Apple Movers NYC in New York

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kommentare 5

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  Benjamin Chin

  :: 01 May 2018 21:32:16

  I’ve been reaching out to different moving to get quotes for a medium-distance move (~200 miles) to New York City. Through research and multiple consumer review sites (BBB, Yelp, Google) it seemed Big Apple Moving was provide a quality moving experience. Upon receiving an initial quote from Big Apple Moving we followed up by email and phone to adjust the inventory and make sure a details/needs for our move we’re documeted correctly. We were pleased with the responses we received and initial customer service, and paid a $50 deposit to confirm the update flate rate quote for our move. We then received a confirmation email from a representative at Dumbo moving, a company we had never contacted or interacted with (other than solicitations from another move bidding site called CityMove). We were concerned by this because through our previous research we read numerous reviews that Dumbo moving had poor customer service, often added charges, refused to pay for damaged property of bad reviews were posted, and had a complaint filed with the BBB about their quoting practices and claims about pricing. In reaching back out to Big Apple Moving the customer service representative told us Big Apple and Dumbo moving are under the same management. The representative from Dumbo moving who emailed us a confirmation also said something similar. There is not information on either website that says these companies are under the same management or that a company other than the one working out the details of a move will be executing that move. It seems that Dumbo moving has established a separate online presence to circumvent bad reviews left on consumer review websites. This business practice was misleading, confusing, and very unprofessional and others should beware of Dumbo and Big Apple Moving.

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  Rome Read

  :: 28 October 2017 12:25:11

  They canceled 20 minutes before hand said they had to much work, guy began arguing with me and told me find another mover!! I will report them to BBB! ASAP!! If they were a professional company I would be in there office but there not! The number is a cell number and the guy is extremely rude!! I promise you hire them you will regret! I own a business and I’m mad I did not call professionals because now I’m stuck!

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  Alisa Rivera

  :: 17 August 2016 00:52:34

  I'm writing this review on behalf of one of their employees I spoke with. It's a shame for a company to have great reviews and for me to consider them for my move get ruined by my experience today. I called to get a quote and spoke to Donna, when she picked up the phone I could already sense that she was either having a bad day or was just bothered. I let it go since we all have bad days and proceeded to answer her questions about my move and her tone of voice was still not pleasant. However, what made things worse was when I stated I was moving from NY to Miami she immediately cut me off and said they didn't go there. But she continued to ask me how many bedrooms I was moving, then I asked her wait a sec you just stated you don't go there and she said we are going to refer you to someone else. Then she continued to asked about how many bedrooms I was moving and I stopped her again to ask her what was the name of the company she was going to refer me to and she got upset huffed and puffed and hung up the phone. The lack of professionalism from her was a surprise. I just wanted to know who the company was because I wanted to check their reviews etc, when moving especially if it's your first major move to another state you want to feel comfortable with the people who you are trusting all your items, furniture and entire household. I'm sorry if she was too annoyed to answer a simple question. This gave me a bad taste about the company and I refuse to use them and will advise all my family members and friends to stay away from them as well. Thanks for your great customer service Donna you just lost your company my revenue and potential revenue from others. I will look for another company that gives a damn and don't treat their clients this way...Beware!

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  Lauren Sica

  :: 24 August 2015 20:55:10

  Amazing! Came to my apartment for a walk through estimate, gave me low/high pricing. Day of move went seamlessly. Movers were courteous, worked extremely fast and made sure that all my furniture was safely packed. Entire move from Brooklyn to Long Island went off without any problems! Will definitely be recommending Big Apple Movers to my family and friends!

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  Tripp Singer

  :: 24 February 2013 19:15:48

  I initially selected Big Apple Moving because they had a great track record with the BBB and that gave me a level of confidence in their service. Joe Clements from Big Apple came to my home to provide an estimate, and from the questions he asked and the information he provided it was obvious that he really knew his stuff. Their preparation team came to my home the day before the move and did a great prep job with padding furniture, etc. to save time the next day, because the building I was moving from and the building I was moving to both required that the move be completed between 9am and 5pm. They returned on the move day and very efficiently took care of everything both loading and unloading, and even put all of my unbolted furniture back together again without any issues. I hope never to move again, but if I need to move I will definitely call Big Apple Moving!