Bethpage Federal Credit Union in Patchogue

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comments 5

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  Angela Vandine

  :: 22 March 2022 17:06:23

  The initial loan application process and the online experience were both good. When we have made follow up visits to the Patchogue branch, however, both the teller and loan officer were very unprofessional and unpleasant. We will never visit the Patchogue branch again based on our most recent visit on 3/19/22. The staff that worked that day were more interested in their cell phones than helping customers, and did not even care that we walked out disgruntled after not being helped. They clearly didn't care about customer satisfaction, or providing good customer service at all. In fact when I said we were leaving, the teller said "Okay" in a dismissive tone, and went back to scrolling on her phone. And the loan officer finally got up, but instead of asking us what we needed, she avoided eye contact, and then went up and asked someone else if she could help them. When I asked her why, she said "I'm not helping them."

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  googler

  :: 16 February 2022 20:23:07

  About fed up with this place not this (location) but the fact that i locked myself out of my debit card and cannot change the pin at 8 pm this dam credit union doesn't have a 24hr hotline to help instead just one of those infuriating elecronic hotlines, im almost about to take my banking elsewhere since this is one of many times this happened to me the fact i can't even change it online only make this worse

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  Leidy L Batista Espinal

  :: 14 October 2021 11:13:49

  This institution discriminates against people people who do not have a social number for this institution are nothing even if they are honest people. I have known people who have canceled their account for years for not having a social number. Because they open accounts and then close them. But it is good that there are other banks that do not have these policies. You are the worst.

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  Michael

  :: 02 April 2021 18:44:04

  Stopped in at this branch today. Teller assisted me with a charge on my account that wasn't authorized. Took down some information and said he would take care of everything. Great...I asked if I needed to do anything....nope....Great. Three hours later I go to pay for dinner, cards denied. Thanks for cancelling my card without telling me. I'll be down there tomorrow to close my accounts. Too many issues with this bank.

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  Water-Lou Plumbing & Heating

  :: 22 August 2020 22:36:36

  A terrible, terrible place to bank. Multiple problems with mobile banking. Complaints handled as if I was the problem. I can not deposit checks into my own joint checking account. Bizarre beyond belief. Does anyone know of a local FDC that is convenient? This one is just terrible. Stay away, far away.