Best Buy in Fort Worth

🕗 opening times

comments 5

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  Tony Maples

  :: 25 May 2018 11:24:20

  Stopped in today to get a cable for my laptop that I needed and I'm walking around looking like a chicken with my head cut off because I have no idea what I'm looking for and nobody stopped and asked me if I needed help so I decided to go and ask and Associates and he just points in a direction and says it's over there and I have to ask him where at exactly over there where them blue boxes are so I just walked out the store because the customer service here sucks. This Best Buy has lost a customer and to cell so thank you for helping me save my money

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  Andrew Mullins

  :: 21 May 2018 17:03:29

  I bought a Apple Watch and it started to act up about a week after my purchase. When I went in to get it replaced, the only response I was getting was “take it to an Apple store.” So I did, I couldn’t get in for about a week due to south lake being closed. I got to the Apple store and they informed me that they could not replace the watch because I had bought it at Best Buy. I told them about my experience at Best Buy and they informed me that Best Buy should have handled the exchange. I was pissed off. So I called up and I was told that he exact same things, “take it an Apple store.” Apple took care of us, Best Buy you didn’t. Needless to say I will think twice, three and even a fourth time before I spend any more money here.

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  David Wieda

  :: 15 May 2018 16:12:03

  Employees are awesome(5 stars) with great service and friendliness. Available product on shelf (3 stars) is always a problem at this store, I'm often needing several of whatever I'm buying and more often than not they only have 1 or MAYBE 2. Call before you go.

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  Anthony Talbert

  :: 12 May 2018 12:05:18

  Only been to this store one time but Lupe is definitely one of the best and most helpful Best Buy employees I’ve ever dealt with and I shop at Best Buy often. She is very very knowledgeable on Apple products and photoshop. She also went above and beyond on helping us with discounts/price matching and buying the accessories needed for what we were looking to do. Overall GREAT experience thanks to Lupe!!!

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  M Bernard

  :: 09 May 2018 22:07:01

  This Best Buy is wonderful. The customer service is great and the employees go above and beyond. It's not the biggest Best Buy I've seen but it's a nice size with a nice selection. And of course, there's always the ship-to-store option