Benjamin Franklin Post Office in Washington

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comments 5

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  Michelle Long

  :: 07 May 2018 14:20:34

  Is it possible to give negative stars because I think even 1 star is too generous. After waiting in line to use the automated machine to send my priority package, the size envelope I had selected was not an option on the machine, so I had to go wait in the line to have an employee help me. I waited in line for 38 minutes, witnessed not 1, but 2 arguments between frustrated customers and the only 2 employees that were working, and then was yelled at by an employee when I asked why the machine didn't have my selected envelope size. She yelled at me again when I mentioned that the price she quoted me did not match the sign below the envelope I had selected. In total, I was in the post office for 50 minutes to mail one package and paid the same price that I would have if I had gone to UPS. In general, they are wildly understaffed at this location, perhaps consequently, are incredibly stressed and rude.

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  Unknown Unknown

  :: 24 March 2018 04:30:46

  Service is good depending on who you get. A couple are unprofessional and if they don't feel like being bothered, you may not get the service you are paying for. Regardless of how I feel about a customer. I keep it professional, do what I have to do, and treat others with respect. You never know who is watching.

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  Ben LNU

  :: 09 November 2017 17:52:32

  Small location. Inconsistent service quality and speed - just leave if it's busy. Interesting historic building but not particularly accessible.

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  Dennis Sutch

  :: 07 November 2017 13:49:00

  Good location for those working in and around the Federal Triangle area. There are usually very long lines to get service. The overworked employees are rushed, which leads to average to lie customer service. I primarily use this location to drop off envelopes and packages for delivery, and to purchase postage from the automated machine. Unfortunately there is only one such machine, so there can be a wait. This building has some interesting architectural details and murals.

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  Thoai Le

  :: 07 November 2017 11:52:03

  The place is not cleaned and unorganized. However it is so convenient and competitive in pricing with other postal services.