Bell Vision Care i Pittsburgh

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kommentar 3

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  Leslie Napoleone

  :: 13 January 2016 13:48:40

  I have been seeing Dr. Bell for 10+ years and I called to schedule my eye appt and the receptionist was so very rude I called back to let her know I will not be returning and she then hung up on me!!. Dr. Bell, you may be losing patients. I thought you would want to know how rude and unfriendly your receptionist is! Thanks for the 10+ years you were my eye doc. But, you should really have a talk with your receptionist if you want to continue serving your patients!

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  jason angst

  :: 16 July 2014 18:56:33

  I have been coming here for years. The doctor was always great and the receptionist was super helpful and sweet. They recently got a new receptionist, I had called about ordering some contacts. She tells me my prescription was not good as i hadn't had an exam in over two years. I had been in earlier that year for an exam and also some contacts so i was confused. She tells me that it was just for contacts and that I wasn't charged for an actual exam so no biggie, but the big deal is that days earlier i had ordered 4 new pairs of glasses with the wrong prescription and also i had gone over a year with a bad prescription. It's unfortunate because i had gone in for an eye exam, been told i was getting one, was written a prescription i used to purchase glasses the last year or so. I guess that may explain my recent headaches. Then when I tried to talk to her about it, i was given nothing but yelling and rude comments. I had a repor with the other receptionist and didn't know she had left. So when i asked where she went, as she had been there for many years. She said "she probably left having to deal with rude people like me". I was just shocked at the way i was treated, she was talking over me, telling me that I was done talking, and it was late and i had said enough and she didn't care. it went on and on, she was actually yelling at me! And i hadn't even been upset, just trying to say... hey man this sucks what happened, are you guys gonna reimburse me for all the wrong glasses i just ordered? actually check my vision, I was hung up on before i could come up with any resolve. sad, but never again

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  Tom Rybka

  :: 13 December 2010 22:06:08